Not able to login to Webadmin via WAN

Hi Arun_tvm 

Could you please let us know the Sophos XG model number and the firmware version details?

As an additional security measure, a Captcha has been added to the XG Firewall admin and user portals on the WAN and VPN zones. It is enabled for all devices running v17.x and v18.x, except for XG85/XG85w devices. Any Cyberoam device that has upgraded to the XG Firewall firmware will not implement Captcha.

Hi Arun_tvm 

If I am not wrong, you are able to get Web admin of XG however only captcha is broken then it is known issue to us with ID NC-59762 and Dev team is working on same.

Workaround : Restart the tomcat service will fix the issue. 

#service tomcat:restart -ds nosync

Tomcat restart didn't fix the issue....

The captcha is broken, no image is showing

Model - XG310

FIrmware - SFOS17.5.8

Hi Arun_tvm 

Please try with new incognito tab or by removing cache or history and confirm the status.

If status remain same, then request you to take it further via support case to conclude it.

Hi Vishal,

Tried both..... the same result...broken captcha

Hi Arun_tvm 

I would request you to raise a support request to investigate the issue further.