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Not able to login to Webadmin via WAN

Arun_tvm

Hi,

 

After a hotfix applied recently, my xg firewall asked for a password reset and I have changed the password.

after that, I'm not able to log in via WAN(from public IP), a captcha is there but the image is not showing.

I'm able to log in from LAN no captcha is there.



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  • 0

    Hi  

    Could you please let us know the Sophos XG model number and the firmware version details?

    As an additional security measure, a Captcha has been added to the XG Firewall admin and user portals on the WAN and VPN zones. It is enabled for all devices running v17.x and v18.x, except for XG85/XG85w devices. Any Cyberoam device that has upgraded to the XG Firewall firmware will not implement Captcha.

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  • 0

    Hi  

    Could you please let us know the Sophos XG model number and the firmware version details?

    As an additional security measure, a Captcha has been added to the XG Firewall admin and user portals on the WAN and VPN zones. It is enabled for all devices running v17.x and v18.x, except for XG85/XG85w devices. Any Cyberoam device that has upgraded to the XG Firewall firmware will not implement Captcha.

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