Xg stops responding

Hi,

some extra details would be good. Assumption you can still access the XG GUI when the gateway stops? 

Do you see a loss of logs at the time? Does your external link fail?

Ian

When I cant get to the gateway, its really down (doesnt ping). 

Looking through the logs, i dont see anything super helpful. The system log shows that it cant update dynamic dns but nothing else. One thing I discovered today is that (at least when it happened today), the Hyper-v host says that the guest operating system rebooted itself. So its rebooting for some reason?

You could start to dig deeper in the logs.

https://community.sophos.com/kb/en-us/132211

Hi,

please provide the XG configuration in the VM.

Ian

That link takes me to information that may not be correct for the version I am running. It says - All log files can be found in the WebAdmin at Reports. but that is not correct.

However, i dug around in the command line and found logs but I don't know what I am looking for. Nothing stands out.

Gladly. What information are you looking for?

Hi,

fixed or dynamic memory allocation, disk size, are the disks allowed to sleep, are the NICs allowed to sleep or go to power saving mode?

Ian

Hi,

fixed or dynamic memory allocation, disk size, are the disks allowed to sleep, are the NICs allowed to sleep or go to power saving mode?

Ian

Fixed memory. The disks are the ones supplied by Sophos, 3g and 74g, nothing is allowed to sleep. The reboot is being initiated by the firewall according to Hyper - v

What does the log show as the reason for the reboot?

How much memory is assigned to the XG?

Ian

Which log is the reboot reason in? I can't seem to find it. It has 2 gb of memory.

I will try again, my post disappeared.

I would suggest you change your memory to at least 4gb and that should fix the reboot issue.

I suspect that the reboot is happening because the XG is trying to cleanup the swap space.

Ian

I made that change and I will keep an eye on things. The weird thing is that it has been running this way for a few months with no issue.

That didn't make a difference. It went down again this morning.

Thnk you for trying.

Next does the power drop causing the XG to think it needs a restart?

Is there a load that suddenly increases on the VM host that might cause the powersupply to overload/overheat?

Ian

Not that I can tell. In the case today, there were no users connected.

Can you check the monitor while this happens? Is there any response by XG? Monitor / Keyboard. 

I don't have a way to do that. There's no pattern as to when it occurs. It's been running fine for the last 23+ hours for example