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Xg stops responding

Super CM

So I have an issue where my gateway is no longer accessible, that has occurred a few times over the last couple months. I rebooted the node to restore service,  but I'd like to get to the bottom if the root cause. Also I am home user so I can't contact support.



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  • 0

    Hi,

    some extra details would be good. Assumption you can still access the XG GUI when the gateway stops? 

    Do you see a loss of logs at the time? Does your external link fail?

    Ian

  • 0 in reply to rfcat_vk

    When I cant get to the gateway, its really down (doesnt ping). 

     

    Looking through the logs, i dont see anything super helpful. The system log shows that it cant update dynamic dns but nothing else. One thing I discovered today is that (at least when it happened today), the Hyper-v host says that the guest operating system rebooted itself. So its rebooting for some reason?

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  • 0 in reply to rfcat_vk

    When I cant get to the gateway, its really down (doesnt ping). 

     

    Looking through the logs, i dont see anything super helpful. The system log shows that it cant update dynamic dns but nothing else. One thing I discovered today is that (at least when it happened today), the Hyper-v host says that the guest operating system rebooted itself. So its rebooting for some reason?

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