This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Xg stops responding

So I have an issue where my gateway is no longer accessible, that has occurred a few times over the last couple months. I rebooted the node to restore service, but I'd like to get to the bottom if the root cause. Also I am home user so I can't contact support.

This thread was automatically locked due to age.

Parents

0 rfcat_vk over 6 years ago

Hi,

some extra details would be good. Assumption you can still access the XG GUI when the gateway stops?

Do you see a loss of logs at the time? Does your external link fail?

Ian
Cancel
Vote Up 0 Vote Down

Cancel
0 Super CM over 6 years ago in reply to rfcat_vk

When I cant get to the gateway, its really down (doesnt ping).

Looking through the logs, i dont see anything super helpful. The system log shows that it cant update dynamic dns but nothing else. One thing I discovered today is that (at least when it happened today), the Hyper-v host says that the guest operating system rebooted itself. So its rebooting for some reason?
Cancel
Vote Up 0 Vote Down

Cancel
0 LuCar Toni over 6 years ago in reply to Super CM

You could start to dig deeper in the logs.

https://community.sophos.com/kb/en-us/132211
Cancel
Vote Up 0 Vote Down

Cancel
0 rfcat_vk over 6 years ago in reply to LuCar Toni

Hi,

please provide the XG configuration in the VM.

Ian
Cancel
Vote Up 0 Vote Down

Cancel
0 Super CM over 6 years ago in reply to LuCar Toni

That link takes me to information that may not be correct for the version I am running. It says - All log files can be found in the WebAdmin at Reports. but that is not correct.

However, i dug around in the command line and found logs but I don't know what I am looking for. Nothing stands out.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Super CM over 6 years ago in reply to LuCar Toni

That link takes me to information that may not be correct for the version I am running. It says - All log files can be found in the WebAdmin at Reports. but that is not correct.

However, i dug around in the command line and found logs but I don't know what I am looking for. Nothing stands out.
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data