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XG home slow downloads

Hi All,

I am having an issue with slow downloads, I'm getting around 10Mbps when my connection is 200Mbps. upload is 20Mbps which is normal. I have a basic LAN to WAN rule as you can see below.

Hardware is a dell optiplex i5 4GB RAM and 120GB SSD with two gigabit NICS. as far as I can tell IPS is not enabled. I have changed all the cables and the results don't change.

Can someone give me some advice on what I can do to try and resolve this?

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0 rfcat_vk over 6 years ago

Hi Mayberts,

what does the IPS tab on the GUI show?

Also how are you connecting to the internet?

Please provide a screenshot of your network tab page.

Ian
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0 mayberts over 6 years ago in reply to rfcat_vk

Hi rfcat_vk

I have a modem provided by my ISP in front of my XG home

do you mean this tab?

Here is my network tab
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0 rfcat_vk over 6 years ago in reply to mayberts

Hi,

thank you, that was what I was after.

Yours is the second network I have with two entries in the connected fields. I would expect one of those to say auto negotiated.

I think I see where the issue might be, in your network tab advanced sub tab change the value to autonegotaited.

Ian
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0 mayberts over 6 years ago in reply to rfcat_vk

Hi Ian

Like this? That WAN port is gigabit why would it show 100Mbps?
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0 rfcat_vk over 6 years ago in reply to mayberts

Hi,

because the modem is setup for 100mbs half duplex. You need to change the modem configuration.

Ian
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0 mayberts over 6 years ago in reply to rfcat_vk

I don't have the option to change it.
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0 rfcat_vk over 6 years ago in reply to mayberts

H,

that is the external interface on your modem, what does the modem status tab show, you should be able to alter the internal side.

Your speed issue is being shown by the XG because the interface is 100mbs /half duplex. That can be because the modem is locked, the modem is faulty or maybe the LAN connector on your XG is faulty?

Ian
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0 mayberts over 6 years ago in reply to rfcat_vk

Still having some issues. I bought a quad intel 1000 PT and everything works fine for about 10 minutes then I lose Lan connectionnand ping stops. If I reboot things work again for another 10 mins. Is this a compatibility issue? Can you recommend a dual or quad NIC that will work?

Thanks
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0 rfcat_vk over 6 years ago in reply to mayberts

Hi,

there is no compatibility issue with that card that I am aware of. Did you set the connection to auto negotiate with the new card?

Ian
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0 rfcat_vk over 6 years ago in reply to mayberts

Hi,

there is no compatibility issue with that card that I am aware of. Did you set the connection to auto negotiate with the new card?

Ian
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