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IP Reputation whitelist?

RobertDavis

Got steamrolled by Sophos IP reputation that started rejecting on 1 IP from our SPAM provider so about 60% of clean messages weren't delivered.  I have a whitelist with that IP but apparently IP repution ignores that.  I was abled to turn reputation off and resend the rejected emails.

Any way to Whitelist even from IP reputation?



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  • 0 in reply to FloSupport

    I have a XG85 and I guess we don't have that.

    We do have the SPAM Check Exceptions under Email->General.  I have added the names of the servers there.  No problem right now but I don't know if that fixed it or if Sophos IP Reputation fixed their problem.  I went to Sophos Labs page about 30 minutes after I noticed it happened and entered the IPs and it came back clear.

  • 0 in reply to RobertDavis

    I'm glad to hear that our Sophos Labs was also able to assist by changing the IP reputation. Please don't hesitate to reach out should you experience any further issues.

  • 0 in reply to FloSupport

    Actually just tested.  Took out SPAM service servers from SPAM Check Exception and sent a test email and failed as blacklisted IP from IP Reputation.  Go to Sophos Labs and enter IP from FW log (108.166.161.243) and says OK.  Put Exceptions back in and works fine.