IP Reputation whitelist?

Hey RobertDavis 

You are able to perform this whitelisting (in MTA mode) by adding the IP as per this KB. From the XG Admin Help: "You can specify IP addresses, FQDNs, and email addresses to receive emails over SMTP/S connections to bypass RDNS, greylisting, IP reputation, recipient verification, as well as, scanning for inbound-outbound spam, DLP, and RBL."

Regards,

I have a XG85 and I guess we don't have that.

We do have the SPAM Check Exceptions under Email->General.  I have added the names of the servers there.  No problem right now but I don't know if that fixed it or if Sophos IP Reputation fixed their problem.  I went to Sophos Labs page about 30 minutes after I noticed it happened and entered the IPs and it came back clear.

I'm glad to hear that our Sophos Labs was also able to assist by changing the IP reputation. Please don't hesitate to reach out should you experience any further issues.

Actually just tested.  Took out SPAM service servers from SPAM Check Exception and sent a test email and failed as blacklisted IP from IP Reputation.  Go to Sophos Labs and enter IP from FW log (108.166.161.243) and says OK.  Put Exceptions back in and works fine.