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Issue with device access through the WAN interface

Good day all,

Is it a known issue after migration from cyberoam to SFOS where one cannot access the device through the WAN link, because i have not been able to achieve that. What can i do in this case to have it working? Also i notice that SSO clients disconnect when they go on sleep mode thereby prompting re-authentication. I expected that that should not be the case since they are SSO clients. Is there a way to resolve this. Thanks

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0 rfcat_vk over 7 years ago

Hi,

for your WAN access you need to enable it Administration -> device access.

As far a the other items go, have you raised a request with your reseller/sophos support?

Ian
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0 lawrence orewa over 7 years ago in reply to rfcat_vk

It is enabled already in Administration -> device access and yet cannot access through WAN link
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0 rfcat_vk over 7 years ago in reply to lawrence orewa

Hi,

how are you trying to access the external interface?

Ian
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0 lawrence orewa over 7 years ago in reply to rfcat_vk

Yes, just the way i access it via lan - https://<public ip>:4444
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0 rfcat_vk over 7 years ago in reply to lawrence orewa

Hi,

in that case it sounds like you don't have the https access enabled. Do you have any rules blocking incoming traffic? What error message do you get when trying to access the external interface?

Ian
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0 lawrence orewa over 7 years ago in reply to rfcat_vk

I get this
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0 lferrara over 7 years ago in reply to lawrence orewa

lawrence,

do you have another router/firewall before XG?

Thanks
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0 lawrence orewa over 7 years ago in reply to lferrara

Not at all. The XG connects directly to the media converter (internet source).
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0 rfcat_vk over 7 years ago in reply to lawrence orewa

Hi,

try changing browser, sometimes I have trouble with FF for a couple of days then it starts working correctly again. The error message you have posted usually indicates there is another security device in the path. What functions does the media convertor provide?

Ian
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0 rfcat_vk over 7 years ago in reply to lawrence orewa

Hi,

try changing browser, sometimes I have trouble with FF for a couple of days then it starts working correctly again. The error message you have posted usually indicates there is another security device in the path. What functions does the media convertor provide?

Ian
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