Issue with device access through the WAN interface

Hi,

for your WAN access you need to enable it Administration -> device access.

As far a the other items go, have you raised a request with your reseller/sophos support?

Ian

It is enabled already in Administration -> device access and yet cannot access through WAN link

Hi,

how are you trying to access the external interface?

Ian

Yes, just the way i access it via lan - https://<public ip>:4444

Hi,

in that case it sounds like you don't have the https access enabled. Do you have any rules blocking incoming traffic? What error message do you get when trying to access the external interface?

Ian

Hi,

in that case it sounds like you don't have the https access enabled. Do you have any rules blocking incoming traffic? What error message do you get when trying to access the external interface?

Ian

I get this

lawrence,

do you have another router/firewall before XG?

Thanks

Not at all. The XG connects directly to the media converter (internet source).

Hi,

try changing browser, sometimes I have trouble with FF for a couple of days then it starts working correctly again. The error message you have posted usually indicates there is another security device in the path. What functions does the media convertor provide?

Ian