V17 MR5 - Maybe It's Me

Hey BobbyDigital 

I'm sorry to hear about the negative experience that you have had during your migration. I'd like to help you as much as I can.
As rfcat_vk mentioned, could you please confirm your deployment method? Are you utilizing your own hardware? Software VM? XG hardware appliance?

Regards,

FloSupport | Community Support Engineer

Thanks for your reply and my apologies for the delayed response.

I am utilizing my own hardware. the same hardware I've been running for years without any issues. To date. since this post I've soon this firewall reboot itself and/or freeze 5 times. 3 times it rebooted on its own. the last 2 times it appears to have froze causing a lost in all connectivity. 

Anything you need me to enable, disable, test I am all for it as I am trying to resolve this issue as quickly as possible.

From searching the site it appears I am not the only individual experiencing this issue.

Again, thanks for all responses. 

 Hey BobbyDigital 

Are you able to observe any possible relevant log entries before or around the time of your experienced reboots or freezes?
Could you also attempt reverting back to your previous firmware and confirming if the issue continues to occur?

As well, please perform the following tests for further verification.
Memory Diagnostics
Hard Drive Test

Thanks,

FloSupport | Community Support Engineer

So far the only thing I'm seeing of relevancy prior to every time the box rebooting and/or freezing is the following.

2018-02-05 09:56:09SYSTEMmessageid="18051" log_type="Event" log_component="IPSec" log_subtype="System" status="Failed" user="" con_name="" con_type="0" src_ip="" gw_ip="" local_network="" dst_ip="" remote_network="" additional_information="" message="parsing IKE header from x.x.x.x[17852] failed"

Hey BobbyDigital 

Have you also attempted those other suggestions in my previous comment?

Could you also provide more information when you experience these freezes? Is traffic flow stopped? Is just the web admin unresponsive? Are you prompted with any messages on the GUI?

Regards,

FloSupport | Community Support Engineer

Hi,

I have run the memory diagnostics as well as the hard disk diagnostics and no errors on either.

When the appliance freezes I lose all access to the box, traffic flow is completed stopped. I'm unable to access anything internal and/or external. 

It appears the box completely locks up stopping all services and functionality. 

Hi,

I have run the memory diagnostics as well as the hard disk diagnostics and no errors on either.

When the appliance freezes I lose all access to the box, traffic flow is completed stopped. I'm unable to access anything internal and/or external. 

It appears the box completely locks up stopping all services and functionality. 

Hi BobbyDigital 

I will PM you so that we can further investigate this issue.

Regards,

FloSupport | Community Support Engineer