Thread Info
  • State Suggested Answer
  • Locked Locked
  • Replies 8 replies
  • Answers 1 answer
  • Subscribers 28 subscribers
  • Views 8625 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

V17 MR5 - Maybe It's Me

BobbyDigital

Hello All,

 

I've been a fan of the Astaro gateway product for a long time. And while I'm not here to bash any product as they all have issues. I have to say this XG migration has been a truly bad experience for me personally. 1st i stayed on version 15 as it was the only version that provided a stable VPN S2S connection. 

So I decided to upgrade to version 17 in my lab first and while I experienced several issues the update to MR3 resolved alot of them. 

With that being said since upgrading to version 17 MR5 my device automatically reboots. FOR NO REASON. install hotfixes automatically is NOT enabled.

Any idea what could possibly be causing my device to reboot on its own? prior to upgrading I could run my firewall for months without rebooting the device.

The reboots occur at random throughout the day and the logs show no spike in CPU and/or memory.

Thanks,



This thread was automatically locked due to age.
  • 0

    Hi,

    it is not you, please search the forums. What you haven't said is this a sophos box or one of your own build. If sophos please log a fault.

    Oan

  • 0

    Hey  

    I'm sorry to hear about the negative experience that you have had during your migration. I'd like to help you as much as I can.
    As  mentioned, could you please confirm your deployment method? Are you utilizing your own hardware? Software VM? XG hardware appliance?

    Regards,

    FloSupport | Community Support Engineer

  • 0 in reply to FloSupport

    Thanks for your reply and my apologies for the delayed response.

    I am utilizing my own hardware. the same hardware I've been running for years without any issues. To date. since this post I've soon this firewall reboot itself and/or freeze 5 times. 3 times it rebooted on its own. the last 2 times it appears to have froze causing a lost in all connectivity. 

    Anything you need me to enable, disable, test I am all for it as I am trying to resolve this issue as quickly as possible.

    From searching the site it appears I am not the only individual experiencing this issue.

     

    Again, thanks for all responses. 

  • 0 in reply to BobbyDigital

     Hey  

    Are you able to observe any possible relevant log entries before or around the time of your experienced reboots or freezes?
    Could you also attempt reverting back to your previous firmware and confirming if the issue continues to occur?

    As well, please perform the following tests for further verification.
    Memory Diagnostics
    Hard Drive Test

    Thanks,

    FloSupport | Community Support Engineer

  • 0 in reply to FloSupport

    So far the only thing I'm seeing of relevancy prior to every time the box rebooting and/or freezing is the following.

     

    2018-02-05 09:56:09SYSTEMmessageid="18051" log_type="Event" log_component="IPSec" log_subtype="System" status="Failed" user="" con_name="" con_type="0" src_ip="" gw_ip="" local_network="" dst_ip="" remote_network="" additional_information="" message="parsing IKE header from x.x.x.x[17852] failed"

  • 0 in reply to BobbyDigital

    Hey  

    Have you also attempted those other suggestions in my previous comment?

    Could you also provide more information when you experience these freezes? Is traffic flow stopped? Is just the web admin unresponsive? Are you prompted with any messages on the GUI?

    Regards,

    FloSupport | Community Support Engineer

  • 0 in reply to FloSupport

    Hi,

     

    I have run the memory diagnostics as well as the hard disk diagnostics and no errors on either.

    When the appliance freezes I lose all access to the box, traffic flow is completed stopped. I'm unable to access anything internal and/or external. 

    It appears the box completely locks up stopping all services and functionality. 

     

  • 0 in reply to BobbyDigital

    Hi  

    I will PM you so that we can further investigate this issue.

    Regards,

    FloSupport | Community Support Engineer