Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 7 subscribers
  • Views 11028 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Spam call protection via contact list

Stephan

Hello.  Just installed 7.0.2288(15).  New to Sophos, but turned on the Spam protection with "Block numbers no in contacts" checked.  Well, an unwanted call that was not on the contact list came through.  What am I missing?  Thanks.

 

Steve



This thread was automatically locked due to age.
Parents
  • 0

    Any ideas on what I can do with spam calls coming in and I have "Block numbers not in contacts" checked?  I hate to get rid of this product, but I need it to check my contacts list first and block numbers based on it.  Thanks.

     

    Steve

  • 0 in reply to Stephan

    Hi Steve,

    sorry for the last reply.

    What kind of device are you using? Which Android version is currently running on the device?

    Best regards
    Stefan

  • 0 in reply to SDU

    Hello Stefan(from another Stephan/Steve).

     

    My Android version is Lollipop 5.1 and my device is Motorola's Moto E 2nd Generation.  I also did a test I noticed that manually inserting a number to be blocked also does not work.  I suspect some type of service or process is either not active for the spam call protection or ?  I have used another product (Cheetah) for security and blocked calls via contact list and it worked just fine.  Thanks.

  • 0 in reply to Stephan

    Hi Stephan,

    thank you for the additional information.
    I have forwarded the details to our developers. Maybe they find the root cause of the issue.

    Best regards
    Stefan

Reply Children
Unfiltered HTML