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Spam call protection via contact list

Stephan

Hello.  Just installed 7.0.2288(15).  New to Sophos, but turned on the Spam protection with "Block numbers no in contacts" checked.  Well, an unwanted call that was not on the contact list came through.  What am I missing?  Thanks.

 

Steve



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  • 0 in reply to SDU

    Hello Stefan(from another Stephan/Steve).

     

    My Android version is Lollipop 5.1 and my device is Motorola's Moto E 2nd Generation.  I also did a test I noticed that manually inserting a number to be blocked also does not work.  I suspect some type of service or process is either not active for the spam call protection or ?  I have used another product (Cheetah) for security and blocked calls via contact list and it worked just fine.  Thanks.

  • 0 in reply to Stephan

    Hi Stephan,

    thank you for the additional information.
    I have forwarded the details to our developers. Maybe they find the root cause of the issue.

    Best regards
    Stefan

  • 0 in reply to SDU

     Stefan,

     

    Thanks for the follow up.  I hope it is a simple and fast fix.

     

    Steve

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