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Office365 Hosted Exchange compatibility

JFCSDave

Is anyone using Sophos Mobile Control with a Hosted Exchange environment? We are migrating this weekend and while we have not yet implemented Sophs Mobile Control, the doucmentation and a couple of support reps seem to imply that if we don't have a on-premises Exchange box, we may not be able to use Sophos Mobile. 

Can anyone verify whehter or not we can use Office 365 and Sophos Mobile?

Thanks

:53025


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  • 0

    Hi JFCSDave,

    the problem is that the Office 365 environment does not provide one permanent URL as far as I know to access mailboxes via ActiveSync. There can be several servers which host the mailboxes and the URLs are always different.

    The built-in Sophos Mobile Control EAS Proxy however requires one permanent URL which is used to verify email access and forward the traffic .
    If you want, you can vote for that feature here so Sophos Mobile Control might implement that in a future version.

    Best regards

    Stefan

    :53035
  • 0

    just to be clear-the server we type into the mobile device itself (which is essentially the web mail address) Is not sufficient? Because that does not change . It is true tha the mailbox itself may move from server to server, but the webmail URL does not. 

    I just want to make sure we are talking about the same thing.

    :53075
  • 0

    Hi JFCSDave,

    yes, I am aware that you have just one URL in the first place, but if I remember correctly the URL was changed after the first synchronization of a mailbox, which the EAS Proxy cannot handle right now.

    Right now the usage of Office 365 was not tested with Sophos Mobile Control. Please check the SMC 4.0 release notes for the supported email systems.

    Best regards

    Stefan

    :53225
  • 0

    Is there a planned Office365 integration in SMC 5.0? For me, there are a few customers using this platform already and I guess the number will grow, so I don't want to be just a messenger of a bad news. :)

    :53513
  • 0 in reply to SDU

    Has the status of MS Office 365 support changed?

    My Exchange mailbox has been migrated to the MSO cloud. What do you mean by "the URL was changed after the first synchronization of a mailbox"? How could that be confirmed? What can I check?

    I want to enforce the Compliance policy to Deny if not allowed in the Exchange system. To do that I want to use our External EAS Proxy server to connect to MS cloud-based Exchange mail. Have any customers been successful in implementing that configuration?

  • 0 in reply to SDU

    Hi All,

    We're using Office 365 and have purchased Sophos Mobile Control which was apart of our Sophos Enduser Bundle

    This is the response i got back from Sophos Support on this subject.

    I just don't understand how Office 365 cannot be supported.  It's one of the most popular services out there.

    Are they just saying that they cannot support ANY hosted service?

    I have seen others mention that they ARE using the 2 together 

    https://community.sophos.com/products/mobile-device-protection/f/8/t/74655

    ###############################################################################################

    Hello Tristan,

    Thank you for contacting sophos technical support. Unfortunately you can't use Mobile Control with Office 365 service.

    Please note this is not supported by our Sophos mobile control platforms
    Please find links below may be helpful:

    https://www.sophos.com/en-us/support/documentation/mobile-control.aspx#

    https://www.sophos.com/en-us/medialibrary/PDFs/documentation/smc_61_s_eng_supplement.pdf?la=en

    Please note you can submit a feature request through your Cloud Dashboard----->Help, or through https://www.sophos.com/en-us/about-us/site-feedback.aspx 

    Thank you and please let me know if you have any further questions. If not please your response and reply is highly appreciate to close this ticket.

    Regards, 

    #######################################################################################################

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