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code 00000067 Failed to install SAVXP: There was an error in a registry entry

ibe1cyberguy

Hello Everyone,

Well I've poked around the KB's and web with no luck. I have a few machines all running Win 7 Enterprise that refuse to update and fail.

This is what is listed in the console:

code 00000067 Failed to install SAVXP: There was an error in a registry entry

I tried complete uninstalls via the SAV Script and MSCleanup tools and also CCleaner and then a fresh install with no luck?

Let me know if I need to locate logs to provide...Thanks!!!

:21423


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  • 0

    HI,

    Can you obtain the latest pair of instlal logs from:\windows\temp\.

    They have the same time stamp in the file names so you can spot the pair:  One is the MSI log the other log file logs the custom actions the MSI runs. I.e.

    1. Sophos Anti-Virus Install Log_<timestamp>.txt
    2. Sophos Anti-Virus CustomActions Log_<timestamp>.txt

    Maybe you can upload them to a file sharing site and link to them here.

    Regards,

    Jak

    :21425
  • 0

    sure  - do you have a site that you prefer?

    :21427
  • 0

    Hi,

    It looks like the problem is here in the MSI log:

    MSI (s) (A8:B4) [13:55:43:449]: Executing op: RegisterSharedComponentProvider(,,File=ul_ATL80.dll.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E,Component={97F81AF1-0E47-DC99-A01F-C8B3B9A1E18E},ComponentVersion=8.0.50727.762,ProductCode={E9992645-507F-45E9-AD96-5F603B3816E5},ProductVersion=8.9.4088,PatchSize=0,PatchAttributes=0,PatchSequence=0,SharedComponent=0,IsFullFile=0)
MSI (s) (A8:B4) [13:55:43:449]: Note: 1: 1402 2: UNKNOWN\Components\1FA18F7974E099CD0AF18C3B9B1A1EE8\5462999EF7059E54DA69F506B383615E 3: 5 
MSI (s) (A8:B4) [13:55:43:449]: Product: Sophos Anti-Virus -- Error 1402.Could not open key: UNKNOWN\Components\1FA18F7974E099CD0AF18C3B9B1A1EE8\5462999EF7059E54DA69F506B383615E.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.

MSI (s) (A8:B4) [13:55:43:449]: User policy value 'DisableRollback' is 0
MSI (s) (A8:B4) [13:55:43:449]: Machine policy value 'DisableRollback' is 0
Action ended 13:55:43: InstallFinalize. Return value 3.

    I think this is a key under somewhere like:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1FA18F7974E099CD0AF18C3B9B1A1EE8

    To be sure, I would suggest, running ProcessMonitor (http://technet.microsoft.com/en-us/sysinternals/bb896645 ), maybe with the filter setup for:

    1. Registry Operations only

    2. Maybe Filter for "ACCESS DENIED" as the "Result".  The filter can be setup after the install attempt, this way you can filter on the events that have taken place to narrow it down.

    This should highlight the key with the wrong permissions.  Ideally you can compare a working machine's permissions on this key with this one.

    Hope that helps you.

    Regards,

    Jak 

    :21433
  • 0

    Hi,

    I am having the same problem with one of my Win7 64-bit machines. Any solution for this?

    thanks!

    :25359
  • 0

    Hello monkeymissile,

    as Jak said, look up the registry key in the suggested location (note there are usually three similar keys: 1FA18F7974E099CD0AF18C3B9B1A1EE8 , 1FA18F7974E099CD0BF18C3B9B1A1EE8 and 1FA18F7974E099CD0CF18C3B9B1A1EE8 ) and check (and if necessary repair) the permissions - expected values are inherited from HKLM\Software (CREATOR/OWNER: Special, SYSTEM and Administrators: Full Control, Users: Read).

    HTH

    Christian

    :25377