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code 00000067 Failed to install SAVXP: There was an error in a registry entry

Hello Everyone,

Well I've poked around the KB's and web with no luck. I have a few machines all running Win 7 Enterprise that refuse to update and fail.

This is what is listed in the console:

I tried complete uninstalls via the SAV Script and MSCleanup tools and also CCleaner and then a fresh install with no luck?

Let me know if I need to locate logs to provide...Thanks!!!

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0 jak over 13 years ago

Hi,

It looks like the problem is here in the MSI log:

MSI (s) (A8:B4) [13:55:43:449]: Executing op: RegisterSharedComponentProvider(,,File=ul_ATL80.dll.97F81AF1_0E47_DC99_FF1F_C8B3B9A1E18E,Component={97F81AF1-0E47-DC99-A01F-C8B3B9A1E18E},ComponentVersion=8.0.50727.762,ProductCode={E9992645-507F-45E9-AD96-5F603B3816E5},ProductVersion=8.9.4088,PatchSize=0,PatchAttributes=0,PatchSequence=0,SharedComponent=0,IsFullFile=0)
MSI (s) (A8:B4) [13:55:43:449]: Note: 1: 1402 2: UNKNOWN\Components\1FA18F7974E099CD0AF18C3B9B1A1EE8\5462999EF7059E54DA69F506B383615E 3: 5 
MSI (s) (A8:B4) [13:55:43:449]: Product: Sophos Anti-Virus -- Error 1402.Could not open key: UNKNOWN\Components\1FA18F7974E099CD0AF18C3B9B1A1EE8\5462999EF7059E54DA69F506B383615E.  System error 5.  Verify that you have sufficient access to that key, or contact your support personnel.

MSI (s) (A8:B4) [13:55:43:449]: User policy value 'DisableRollback' is 0
MSI (s) (A8:B4) [13:55:43:449]: Machine policy value 'DisableRollback' is 0
Action ended 13:55:43: InstallFinalize. Return value 3.

I think this is a key under somewhere like:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\1FA18F7974E099CD0AF18C3B9B1A1EE8

To be sure, I would suggest, running ProcessMonitor (http://technet.microsoft.com/en-us/sysinternals/bb896645 ), maybe with the filter setup for:

1. Registry Operations only

2. Maybe Filter for "ACCESS DENIED" as the "Result". The filter can be setup after the install attempt, this way you can filter on the events that have taken place to narrow it down.

This should highlight the key with the wrong permissions. Ideally you can compare a working machine's permissions on this key with this one.

Hope that helps you.

Regards,

Jak

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