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code 00000067 Failed to install SAVXP: There was an error in a registry entry

ibe1cyberguy

Hello Everyone,

Well I've poked around the KB's and web with no luck. I have a few machines all running Win 7 Enterprise that refuse to update and fail.

This is what is listed in the console:

code 00000067 Failed to install SAVXP: There was an error in a registry entry

I tried complete uninstalls via the SAV Script and MSCleanup tools and also CCleaner and then a fresh install with no luck?

Let me know if I need to locate logs to provide...Thanks!!!

:21423


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    HI,

    Can you obtain the latest pair of instlal logs from:\windows\temp\.

    They have the same time stamp in the file names so you can spot the pair:  One is the MSI log the other log file logs the custom actions the MSI runs. I.e.

    1. Sophos Anti-Virus Install Log_<timestamp>.txt
    2. Sophos Anti-Virus CustomActions Log_<timestamp>.txt

    Maybe you can upload them to a file sharing site and link to them here.

    Regards,

    Jak

    :21425
Reply
  • 0

    HI,

    Can you obtain the latest pair of instlal logs from:\windows\temp\.

    They have the same time stamp in the file names so you can spot the pair:  One is the MSI log the other log file logs the custom actions the MSI runs. I.e.

    1. Sophos Anti-Virus Install Log_<timestamp>.txt
    2. Sophos Anti-Virus CustomActions Log_<timestamp>.txt

    Maybe you can upload them to a file sharing site and link to them here.

    Regards,

    Jak

    :21425
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