Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 1 subscriber
  • Views 1942 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to push client to Windows 2008 R2 Server

torpy

I was tasked with installing Sophos on two new 2008 R2 SP1 servers today and for some reason when I tried to push the install, it wouldn't do anything. The status in EC would just show the orange down arrow. After looking a bit closer, the scheduled task wasn't even being created on the target server.

Anyone have any suggestions on how to get the push install to work ?

Thanks!

:14723


This thread was automatically locked due to age.
  • 0

    Hello torpy,

    I'd expect that eventually the arrow disappears and SEC displays an error. Likely some setting on the servers is the cause. Basically you have two options:

    1. Troubleshoot the issue (which can be tedious)
    2. Install by some other means (e.g. manually on the server)

    Unless there's a convincing reason for using Protect Computers I'd go for 2.

    If you insist to push the install please see (for example) articles  110044, 15027 and  62730 and also this post by Jak.

    Christian

    :14737
  • 0

    Thanks for the info QC, I will take a look.

    Also, do you think the issue might be due to the fact that we are using Enterprise Console 4.5.1.0 and not the latest 4.7? I read somewhere that Server 2008 R2 SP1 wasn't supported until 4.7?

    :14757
  • 0

    Hello torpy,

    while the spreadsheet linked from Endpoint Security and Control, v 9.5 and v 9.7: Platform and Database requirements - system requirements says that SP1 is only supported by the 9.7 Endpoint Package this doesn't mean it won't work. Furthermore Protect Computers involves no magic - it attempts to remotely create and start a task. While the API could require platform specific parameters it is more likely that target-local settings interfere - and Sophos does not attempt to manipulate them.

    As I said, I'd just install manually - how frequent would you use Protect Computers for a server anyway?

    Christian

    :14759