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Mac upgrade to v9

dluneau

Anyone having issues with Mac clients not upgrading to Sophos v9?  I added a new software subscription that downloaded v9 so I can slowly upgrade the macs.  A new updating policy was created along with a new group but moving the Mac clients over results in no upgrade.

If I install v9 on a new Mac, everything works great.  I compared all extensions in the ESCOSX directory to the extensions denied on the file name extensions tab under Request filtering and did not see any extension being blocked.

:45801


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  • 0

    Hello dluneau,

    please check the Sophos log on one of the clients. It should show you whether the download or the install failed.

    Christian

    :45817
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    If you have a new subscription: One thing to check is that you have selected the right subscription in the new updating policy (check the AutoUpdate 'Subscription' tab).

    Example:

    10-12-2013 13-53-29.png

    :45825
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    I do have the correct subscription on the updating policy.

    :45837
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    Thanks for replying QC.  These are the errors I found.

    Sophos Anti-Virus Log

    com.sophos.intercheck: Info:         On-access scanner started at 13:31 on 09 December 2013
com.sophos.intercheck:
com.sophos.autoupdate: Update completed at 13:31:27 09 December 2013
com.sophos.autoupdate: Info:       Checked secondary server at 13:31 on 09 December 2013
com.sophos.autoupdate:    Sophos Anti-Virus was updated
com.sophos.autoupdate:
com.sophos.autoupdate: Error:     Could not contact primary server http://server/CIDs/S010/ESCOSX at 07:37 on 10 December 2013
com.sophos.autoupdate:    Server was not available
com.sophos.autoupdate:
com.sophos.autoupdate: Updating catalogue information at 07:37:20 10 December 2013
com.sophos.autoupdate: Catalogue updated at 07:37:22 10 December 2013
com.sophos.autoupdate: Download started at 07:37:22 10 December 2013
com.sophos.autoupdate: Download completed at 07:37:34 10 December 2013
com.sophos.autoupdate: Update started at 07:37:35 10 December 2013
com.sophos.intercheck: Info:         On-access scanner stopped at 07:37 on 10 December 2013
com.sophos.intercheck:      7814 items scanned, 0 threats detected, 0 issues

    Router Log

    10.12.2013 06:21:30 D000 E Failed to get messages, logging Router$sophosmrsum2:2 off
10.12.2013 07:35:47 9000 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
10.12.2013 07:35:47 9000 I RouterTableEntry state (router, logging on): Router$sophosmrsum2:2 is passive consumer, passive supplier
10.12.2013 07:35:47 9000 I Logged on to parent router as Router$UCSS-101029:90081
10.12.2013 07:35:47 9000 I This computer is part of the workgroup WORKGROUP
10.12.2013 07:38:32 F000 I Routing to parent: id=00A71958, origin=Router$UCSS-101029:90081.Agent, dest=EM, type=EM-GetStatus-Reply
10.12.2013 07:38:32 9000 I Sent message (id=00A71958) to Router$sophosmrsum2:2
10.12.2013 08:40:41 7000 E GetterWorker: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/OBJECT_NOT_EXIST:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
    :45839
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    I think mime types need to incude .app and .icns for version 9.  Worth checking that.

    :45849
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    Thanks for the quick response.  I just checked and found the following:

    Extension: .*

    MIME Type: application/octet-stream

    Entry Type: Local

    This is how IIS was configured when we first deployed a couple of years ago.  This looks like the article.

    http://www.sophos.com/en-us/support/knowledgebase/38238.aspx

    Do you think I should add those extensions anyway?

    :45853
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    So I created a test environment.  Here are logs from test environment and production environment.  The test worked when moving mac client with v8 to a new group that has different updating policy for v9.

    test environment

    com.sophos.intercheck: 
com.sophos.intercheck: Info:	On-access scanner started at 15:48 on 10 December 2013
com.sophos.intercheck: 
com.sophos.autoupdate: Sophos AutoUpdate
com.sophos.autoupdate: Version 9.0.4
com.sophos.autoupdate: Copyright © 1989-2013 Sophos Ltd. All rights reserved.
com.sophos.autoupdate: 
com.sophos.autoupdate: Info:	Checked primary server sophosrmum/.../ESCOSX at 15:50 on 10 December 2013
com.sophos.autoupdate: 	Sophos Anti-Virus was updated
com.sophos.autoupdate: 
com.sophos.intercheck: Sophos Anti-Virus
com.sophos.intercheck: Version 4.95, 13 November 2013
com.sophos.intercheck: Includes detection for 5982093 viruses, trojans and worms
com.sophos.intercheck: Copyright (c) 1989-2012 Sophos Ltd, www.sophos.com
com.sophos.intercheck: 
com.sophos.intercheck: 
com.sophos.intercheck: Using IDE files:

    production environment

    com.sophos.intercheck: Info:	On-access scanner started at 12:58 on 10 December 2013
com.sophos.intercheck: 
com.sophos.autoupdate: Error:	Could not contact primary server sophosmrsum/.../ESCOSX at 13:56 on 10 December 2013
com.sophos.autoupdate: 	Server was not available
com.sophos.autoupdate: 
com.sophos.autoupdate: Updating catalogue information at 13:56:12 10 December 2013
com.sophos.autoupdate: Catalogue updated at 13:56:15 10 December 2013
com.sophos.autoupdate: Download started at 13:56:15 10 December 2013
com.sophos.autoupdate: Download completed at 13:56:29 10 December 2013
com.sophos.autoupdate: Software is up-to-date at 13:56:45 10 December 2013
com.sophos.autoupdate: Info:	Checked secondary server at 13:56 on 10 December 2013
com.sophos.autoupdate: 	Sophos Anti-Virus is up to date
com.sophos.autoupdate: 
com.sophos.autoupdate: Error:	Could not contact primary server sophosmrsum/.../ESCOSX at 15:26 on 10 December 2013
com.sophos.autoupdate: 	Server was not available
com.sophos.autoupdate: 
com.sophos.autoupdate: Updating catalogue information at 15:26:48 10 December 2013
com.sophos.autoupdate: Catalogue updated at 15:26:51 10 December 2013
com.sophos.autoupdate: Download started at 15:26:51 10 December 2013
com.sophos.autoupdate: Download completed at 15:27:00 10 December 2013
com.sophos.autoupdate: Software is up-to-date at 15:27:13 10 December 2013
com.sophos.autoupdate: Info:	Checked secondary server at 15:27 on 10 December 2013
com.sophos.autoupdate: 	Sophos Anti-Virus is up to date
com.sophos.autoupdate:
    :45855
  • 0

    Files with no extensions were not being allowed in IIS settings.  Once we allowed, Macs began to update to v9 just fine.

    :46577