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Mac upgrade to v9

dluneau

Anyone having issues with Mac clients not upgrading to Sophos v9?  I added a new software subscription that downloaded v9 so I can slowly upgrade the macs.  A new updating policy was created along with a new group but moving the Mac clients over results in no upgrade.

If I install v9 on a new Mac, everything works great.  I compared all extensions in the ESCOSX directory to the extensions denied on the file name extensions tab under Request filtering and did not see any extension being blocked.

:45801


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    So I created a test environment.  Here are logs from test environment and production environment.  The test worked when moving mac client with v8 to a new group that has different updating policy for v9.

    test environment

    com.sophos.intercheck: 
com.sophos.intercheck: Info:	On-access scanner started at 15:48 on 10 December 2013
com.sophos.intercheck: 
com.sophos.autoupdate: Sophos AutoUpdate
com.sophos.autoupdate: Version 9.0.4
com.sophos.autoupdate: Copyright © 1989-2013 Sophos Ltd. All rights reserved.
com.sophos.autoupdate: 
com.sophos.autoupdate: Info:	Checked primary server sophosrmum/.../ESCOSX at 15:50 on 10 December 2013
com.sophos.autoupdate: 	Sophos Anti-Virus was updated
com.sophos.autoupdate: 
com.sophos.intercheck: Sophos Anti-Virus
com.sophos.intercheck: Version 4.95, 13 November 2013
com.sophos.intercheck: Includes detection for 5982093 viruses, trojans and worms
com.sophos.intercheck: Copyright (c) 1989-2012 Sophos Ltd, www.sophos.com
com.sophos.intercheck: 
com.sophos.intercheck: 
com.sophos.intercheck: Using IDE files:

    production environment

    com.sophos.intercheck: Info:	On-access scanner started at 12:58 on 10 December 2013
com.sophos.intercheck: 
com.sophos.autoupdate: Error:	Could not contact primary server sophosmrsum/.../ESCOSX at 13:56 on 10 December 2013
com.sophos.autoupdate: 	Server was not available
com.sophos.autoupdate: 
com.sophos.autoupdate: Updating catalogue information at 13:56:12 10 December 2013
com.sophos.autoupdate: Catalogue updated at 13:56:15 10 December 2013
com.sophos.autoupdate: Download started at 13:56:15 10 December 2013
com.sophos.autoupdate: Download completed at 13:56:29 10 December 2013
com.sophos.autoupdate: Software is up-to-date at 13:56:45 10 December 2013
com.sophos.autoupdate: Info:	Checked secondary server at 13:56 on 10 December 2013
com.sophos.autoupdate: 	Sophos Anti-Virus is up to date
com.sophos.autoupdate: 
com.sophos.autoupdate: Error:	Could not contact primary server sophosmrsum/.../ESCOSX at 15:26 on 10 December 2013
com.sophos.autoupdate: 	Server was not available
com.sophos.autoupdate: 
com.sophos.autoupdate: Updating catalogue information at 15:26:48 10 December 2013
com.sophos.autoupdate: Catalogue updated at 15:26:51 10 December 2013
com.sophos.autoupdate: Download started at 15:26:51 10 December 2013
com.sophos.autoupdate: Download completed at 15:27:00 10 December 2013
com.sophos.autoupdate: Software is up-to-date at 15:27:13 10 December 2013
com.sophos.autoupdate: Info:	Checked secondary server at 15:27 on 10 December 2013
com.sophos.autoupdate: 	Sophos Anti-Virus is up to date
com.sophos.autoupdate:
    :45855
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  • 0

    So I created a test environment.  Here are logs from test environment and production environment.  The test worked when moving mac client with v8 to a new group that has different updating policy for v9.

    test environment

    com.sophos.intercheck: 
com.sophos.intercheck: Info:	On-access scanner started at 15:48 on 10 December 2013
com.sophos.intercheck: 
com.sophos.autoupdate: Sophos AutoUpdate
com.sophos.autoupdate: Version 9.0.4
com.sophos.autoupdate: Copyright © 1989-2013 Sophos Ltd. All rights reserved.
com.sophos.autoupdate: 
com.sophos.autoupdate: Info:	Checked primary server sophosrmum/.../ESCOSX at 15:50 on 10 December 2013
com.sophos.autoupdate: 	Sophos Anti-Virus was updated
com.sophos.autoupdate: 
com.sophos.intercheck: Sophos Anti-Virus
com.sophos.intercheck: Version 4.95, 13 November 2013
com.sophos.intercheck: Includes detection for 5982093 viruses, trojans and worms
com.sophos.intercheck: Copyright (c) 1989-2012 Sophos Ltd, www.sophos.com
com.sophos.intercheck: 
com.sophos.intercheck: 
com.sophos.intercheck: Using IDE files:

    production environment

    com.sophos.intercheck: Info:	On-access scanner started at 12:58 on 10 December 2013
com.sophos.intercheck: 
com.sophos.autoupdate: Error:	Could not contact primary server sophosmrsum/.../ESCOSX at 13:56 on 10 December 2013
com.sophos.autoupdate: 	Server was not available
com.sophos.autoupdate: 
com.sophos.autoupdate: Updating catalogue information at 13:56:12 10 December 2013
com.sophos.autoupdate: Catalogue updated at 13:56:15 10 December 2013
com.sophos.autoupdate: Download started at 13:56:15 10 December 2013
com.sophos.autoupdate: Download completed at 13:56:29 10 December 2013
com.sophos.autoupdate: Software is up-to-date at 13:56:45 10 December 2013
com.sophos.autoupdate: Info:	Checked secondary server at 13:56 on 10 December 2013
com.sophos.autoupdate: 	Sophos Anti-Virus is up to date
com.sophos.autoupdate: 
com.sophos.autoupdate: Error:	Could not contact primary server sophosmrsum/.../ESCOSX at 15:26 on 10 December 2013
com.sophos.autoupdate: 	Server was not available
com.sophos.autoupdate: 
com.sophos.autoupdate: Updating catalogue information at 15:26:48 10 December 2013
com.sophos.autoupdate: Catalogue updated at 15:26:51 10 December 2013
com.sophos.autoupdate: Download started at 15:26:51 10 December 2013
com.sophos.autoupdate: Download completed at 15:27:00 10 December 2013
com.sophos.autoupdate: Software is up-to-date at 15:27:13 10 December 2013
com.sophos.autoupdate: Info:	Checked secondary server at 15:27 on 10 December 2013
com.sophos.autoupdate: 	Sophos Anti-Virus is up to date
com.sophos.autoupdate:
    :45855
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