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Mac upgrade to v9

dluneau

Anyone having issues with Mac clients not upgrading to Sophos v9?  I added a new software subscription that downloaded v9 so I can slowly upgrade the macs.  A new updating policy was created along with a new group but moving the Mac clients over results in no upgrade.

If I install v9 on a new Mac, everything works great.  I compared all extensions in the ESCOSX directory to the extensions denied on the file name extensions tab under Request filtering and did not see any extension being blocked.

:45801


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  • 0

    Thanks for replying QC.  These are the errors I found.

    Sophos Anti-Virus Log

    com.sophos.intercheck: Info:         On-access scanner started at 13:31 on 09 December 2013
com.sophos.intercheck:
com.sophos.autoupdate: Update completed at 13:31:27 09 December 2013
com.sophos.autoupdate: Info:       Checked secondary server at 13:31 on 09 December 2013
com.sophos.autoupdate:    Sophos Anti-Virus was updated
com.sophos.autoupdate:
com.sophos.autoupdate: Error:     Could not contact primary server http://server/CIDs/S010/ESCOSX at 07:37 on 10 December 2013
com.sophos.autoupdate:    Server was not available
com.sophos.autoupdate:
com.sophos.autoupdate: Updating catalogue information at 07:37:20 10 December 2013
com.sophos.autoupdate: Catalogue updated at 07:37:22 10 December 2013
com.sophos.autoupdate: Download started at 07:37:22 10 December 2013
com.sophos.autoupdate: Download completed at 07:37:34 10 December 2013
com.sophos.autoupdate: Update started at 07:37:35 10 December 2013
com.sophos.intercheck: Info:         On-access scanner stopped at 07:37 on 10 December 2013
com.sophos.intercheck:      7814 items scanned, 0 threats detected, 0 issues

    Router Log

    10.12.2013 06:21:30 D000 E Failed to get messages, logging Router$sophosmrsum2:2 off
10.12.2013 07:35:47 9000 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
10.12.2013 07:35:47 9000 I RouterTableEntry state (router, logging on): Router$sophosmrsum2:2 is passive consumer, passive supplier
10.12.2013 07:35:47 9000 I Logged on to parent router as Router$UCSS-101029:90081
10.12.2013 07:35:47 9000 I This computer is part of the workgroup WORKGROUP
10.12.2013 07:38:32 F000 I Routing to parent: id=00A71958, origin=Router$UCSS-101029:90081.Agent, dest=EM, type=EM-GetStatus-Reply
10.12.2013 07:38:32 9000 I Sent message (id=00A71958) to Router$sophosmrsum2:2
10.12.2013 08:40:41 7000 E GetterWorker: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/OBJECT_NOT_EXIST:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
    :45839
Reply
  • 0

    Thanks for replying QC.  These are the errors I found.

    Sophos Anti-Virus Log

    com.sophos.intercheck: Info:         On-access scanner started at 13:31 on 09 December 2013
com.sophos.intercheck:
com.sophos.autoupdate: Update completed at 13:31:27 09 December 2013
com.sophos.autoupdate: Info:       Checked secondary server at 13:31 on 09 December 2013
com.sophos.autoupdate:    Sophos Anti-Virus was updated
com.sophos.autoupdate:
com.sophos.autoupdate: Error:     Could not contact primary server http://server/CIDs/S010/ESCOSX at 07:37 on 10 December 2013
com.sophos.autoupdate:    Server was not available
com.sophos.autoupdate:
com.sophos.autoupdate: Updating catalogue information at 07:37:20 10 December 2013
com.sophos.autoupdate: Catalogue updated at 07:37:22 10 December 2013
com.sophos.autoupdate: Download started at 07:37:22 10 December 2013
com.sophos.autoupdate: Download completed at 07:37:34 10 December 2013
com.sophos.autoupdate: Update started at 07:37:35 10 December 2013
com.sophos.intercheck: Info:         On-access scanner stopped at 07:37 on 10 December 2013
com.sophos.intercheck:      7814 items scanned, 0 threats detected, 0 issues

    Router Log

    10.12.2013 06:21:30 D000 E Failed to get messages, logging Router$sophosmrsum2:2 off
10.12.2013 07:35:47 9000 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
10.12.2013 07:35:47 9000 I RouterTableEntry state (router, logging on): Router$sophosmrsum2:2 is passive consumer, passive supplier
10.12.2013 07:35:47 9000 I Logged on to parent router as Router$UCSS-101029:90081
10.12.2013 07:35:47 9000 I This computer is part of the workgroup WORKGROUP
10.12.2013 07:38:32 F000 I Routing to parent: id=00A71958, origin=Router$UCSS-101029:90081.Agent, dest=EM, type=EM-GetStatus-Reply
10.12.2013 07:38:32 9000 I Sent message (id=00A71958) to Router$sophosmrsum2:2
10.12.2013 08:40:41 7000 E GetterWorker: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/OBJECT_NOT_EXIST:1.0'
OMG minor code (2), described as '*unknown description*', completed = NO
    :45839
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