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Sophos Anti-Virus for Linux problems

SomeSophosUser

Hi,

I have four licenses for Sophos AntiVirus on servers. I installed one of them on a brand new server, but for some reason it won't update. I thought it might have been a credentials issue, so I used an other update credential but this resulted in the same problems.

With correct credentials;

# ./savupdate
Failed to replicate from sdds:SOPHOS
Failed to replicate from all update sources

With the wrong credentials;

# ./savupdate
Failed to download 'sdds:SOPHOS': invalid authentication. Please check PrimaryUpdateUsername and PrimaryUpdatePassword.
Failed to replicate from all update sources

So apparently the updateproces is able to talk to the sophos-update servers, since it can validate the user/passwd as valid / unvalid. Then it somehow magically halts.

Any ideas?

Regards

SomeSophosUser

:42570


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  • 0

    For additional information;

    # ./savupdate -v 5
    SOPHOS source is either SOPHOS, or the warehouse update source address.
    Downloading 00f1c579833fc8b0bdc971ed9f827f24x000.dat
    Failed to replicate from sdds:SOPHOS
    Failed to replicate from all update sources

    :42572
  • 0

    Hello SomeSophosUser,

    I'm not sure I understand you correctly - you have more than one set of credentials? Is this your first install or have you already installed others and they work (on other servers) but you get the same error on this server?As far as I can see the file in question is one of the virus libraries (vdl35.dat) - does it always fail at this point (BTW: is this additional line all you get for a verbose output?)?

    Christian

    :42580
  • 0

    Dear Christian,

    Step for step;

    1. We have 4 sets of credentials (for 4 seperate server licenses).

    2. We have installed 2 of them on old servers in an old network, they are working fine

    3. We have two new licenses for a new network.

    4. The server I installed cleanly was installed for the new network, but is running in the old network. So it's connected the same way to the internet as the old servers that do work fine. I tried both the new credentials.

    5. The command with ./savupdate -v 5 gives the most debugging you can get from the sav update application

    6. Output of several ./savupdate -v 5 command's after each other

    [root@.... bin]# ./savupdate -v 5
    SOPHOS source is either SOPHOS, or the warehouse update source address.
    Downloading 01b5de892fe237c572ee697d95e2198fx000.dat
    Downloading 05ba27e3efad2921da1e0c94af187f4ax000.xml
    Downloading 48f9049334f1672007dcc820b7ca9ed4x000.dat
    Failed to replicate from sdds:SOPHOS
    Failed to replicate from all update sources
    [root@.... bin]# ./savupdate -v 5
    SOPHOS source is either SOPHOS, or the warehouse update source address.
    Downloading 1078bf7fa87bd10b52668668440fd152x000.dat
    Failed to replicate from sdds:SOPHOS
    Failed to replicate from all update sources
    [root@.... bin]# ./savupdate -v 5
    SOPHOS source is either SOPHOS, or the warehouse update source address.
    Downloading f8ea0806ee5a90d2aa9516eb686ebe07x000.dat
    Failed to replicate from sdds:SOPHOS
    Failed to replicate from all update sources
    [root@.... bin]# ./savupdate -v 5
    SOPHOS source is either SOPHOS, or the warehouse update source address.
    Downloading 389bfbbf96323bb9efa715515ee5c3f2x000.dat
    Failed to replicate from sdds:SOPHOS
    Failed to replicate from all update sources

    Sincere,

    SomeSophosUser.

    :42582
  • 0

    Hello SomeSophosUser,

    -v 5 gives the most debugging

    I assumed as much, I'd just not call it verbose (but that's not your fault :smileyvery-happy:). Unfortunately it keeps mum about the exact nature of the failure. It looks like it is slowly filling its cache but failing on every other file (as if on a very unreliable network - could it be there is some machine configuration, not related to Sophos but the OS, which might be the cause?).

    Apart from this all I can suggest is calling Support to ask them how to extort :smileytongue: more useful information from savupdate.

    Christian

    :42588
  • 0

    You can add --debug which might give a bit more information about the problem.

    :42594