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Sophos Anti-Virus for Linux problems

SomeSophosUser

Hi,

I have four licenses for Sophos AntiVirus on servers. I installed one of them on a brand new server, but for some reason it won't update. I thought it might have been a credentials issue, so I used an other update credential but this resulted in the same problems.

With correct credentials;

# ./savupdate
Failed to replicate from sdds:SOPHOS
Failed to replicate from all update sources

With the wrong credentials;

# ./savupdate
Failed to download 'sdds:SOPHOS': invalid authentication. Please check PrimaryUpdateUsername and PrimaryUpdatePassword.
Failed to replicate from all update sources

So apparently the updateproces is able to talk to the sophos-update servers, since it can validate the user/passwd as valid / unvalid. Then it somehow magically halts.

Any ideas?

Regards

SomeSophosUser

:42570


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  • 0

    Hello SomeSophosUser,

    -v 5 gives the most debugging

    I assumed as much, I'd just not call it verbose (but that's not your fault :smileyvery-happy:). Unfortunately it keeps mum about the exact nature of the failure. It looks like it is slowly filling its cache but failing on every other file (as if on a very unreliable network - could it be there is some machine configuration, not related to Sophos but the OS, which might be the cause?).

    Apart from this all I can suggest is calling Support to ask them how to extort :smileytongue: more useful information from savupdate.

    Christian

    :42588
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  • 0

    Hello SomeSophosUser,

    -v 5 gives the most debugging

    I assumed as much, I'd just not call it verbose (but that's not your fault :smileyvery-happy:). Unfortunately it keeps mum about the exact nature of the failure. It looks like it is slowly filling its cache but failing on every other file (as if on a very unreliable network - could it be there is some machine configuration, not related to Sophos but the OS, which might be the cause?).

    Apart from this all I can suggest is calling Support to ask them how to extort :smileytongue: more useful information from savupdate.

    Christian

    :42588
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