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Sophos Anti-Virus for Linux problems

SomeSophosUser

Hi,

I have four licenses for Sophos AntiVirus on servers. I installed one of them on a brand new server, but for some reason it won't update. I thought it might have been a credentials issue, so I used an other update credential but this resulted in the same problems.

With correct credentials;

# ./savupdate
Failed to replicate from sdds:SOPHOS
Failed to replicate from all update sources

With the wrong credentials;

# ./savupdate
Failed to download 'sdds:SOPHOS': invalid authentication. Please check PrimaryUpdateUsername and PrimaryUpdatePassword.
Failed to replicate from all update sources

So apparently the updateproces is able to talk to the sophos-update servers, since it can validate the user/passwd as valid / unvalid. Then it somehow magically halts.

Any ideas?

Regards

SomeSophosUser

:42570


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  • 0

    Hello SomeSophosUser,

    I'm not sure I understand you correctly - you have more than one set of credentials? Is this your first install or have you already installed others and they work (on other servers) but you get the same error on this server?As far as I can see the file in question is one of the virus libraries (vdl35.dat) - does it always fail at this point (BTW: is this additional line all you get for a verbose output?)?

    Christian

    :42580
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  • 0

    Hello SomeSophosUser,

    I'm not sure I understand you correctly - you have more than one set of credentials? Is this your first install or have you already installed others and they work (on other servers) but you get the same error on this server?As far as I can see the file in question is one of the virus libraries (vdl35.dat) - does it always fail at this point (BTW: is this additional line all you get for a verbose output?)?

    Christian

    :42580
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