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After Sophos install web enabled apps not working and Win services tool is blank....

AaronV36

Deploying Sophos to Windows 7 computer via SEC 5.1.  After the install a business application called ExactMax quits working.  If I try to open up windows services I get a blank window with a gear (Pic attached).  I've disabled all of the features of Sophos from the SEC which are reflected on the client after a restart but still not working. 

This is happening to all Windows 7 machines I deploy to.  I have fixed one by uninstalling Sophos, uninstalling IE 9, reinstalling IE 9, and reinstalling ExactMax. 

I spent over an hour on hold with Sophos and never spoke to anyone so I opted for a call back. 

Does anyone have any idea what is causing this?

:34579


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  • 0

    Hi,

    These sort of problems tend to be related to the way security applications "hook" into the system potentially causing two applications to conflict.

    SAV "hooks" in a few places that are worth investigating in relation to this:

    I would suspect the most likley "hook" here is detours but the LSP shouldn't be rulled out.

    I don't have/recognise "ExactMax" but does it help if you remove Sophos detours loading into processes?  To do so I suggested something similar here:

    /search?q= 34453

    Maybe another piece of software on the comptuers also has a detours entry in the key AppInit_DLLs, which causes a conflict?  This is somewhere to start.

    Have you tried stopping/disabling the Sophos services one by one to see if there is a specific service causing the problem?

    Regards,

    Jak

    :34591
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    Ok.  Websites have issues too.  It looks like they are aspx pages.  If I uninstall IE 9 and user IE 8 everything works fine.

    Any other ideas?

    :34645
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    Suggests it's more likely to be LSP releated.  Are you running 10.2, if not can you try that?  10.2 is not the default version in the subscription but you should be able to find it.

    If you get 10.2 on the client and reboot, and still have the same issue, does stopping the "Sophos Web Intelligence Service" service help at all?

    Regards,

    Jak

    :34659
  • 0

    Hi,

    in our case we couldn't access several Oracle and other Web Interfaces.

    The problem was BHO/ LSP related and resolved after deactivating "Sophos Web Intelligence Service" under services and Sophos Policies as well.

    Regards

    FK

    :34779