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After Sophos install web enabled apps not working and Win services tool is blank....

AaronV36

Deploying Sophos to Windows 7 computer via SEC 5.1.  After the install a business application called ExactMax quits working.  If I try to open up windows services I get a blank window with a gear (Pic attached).  I've disabled all of the features of Sophos from the SEC which are reflected on the client after a restart but still not working. 

This is happening to all Windows 7 machines I deploy to.  I have fixed one by uninstalling Sophos, uninstalling IE 9, reinstalling IE 9, and reinstalling ExactMax. 

I spent over an hour on hold with Sophos and never spoke to anyone so I opted for a call back. 

Does anyone have any idea what is causing this?

:34579


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    Suggests it's more likely to be LSP releated.  Are you running 10.2, if not can you try that?  10.2 is not the default version in the subscription but you should be able to find it.

    If you get 10.2 on the client and reboot, and still have the same issue, does stopping the "Sophos Web Intelligence Service" service help at all?

    Regards,

    Jak

    :34659
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  • 0

    Suggests it's more likely to be LSP releated.  Are you running 10.2, if not can you try that?  10.2 is not the default version in the subscription but you should be able to find it.

    If you get 10.2 on the client and reboot, and still have the same issue, does stopping the "Sophos Web Intelligence Service" service help at all?

    Regards,

    Jak

    :34659
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