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Sophos 10.3.7 Standalone updates failed

jmorr

Hello,

I have a new workstation that is not part of the production domain but require Sophos Endpoint on it for firewall and anti-virus. I have installed Saophos Endpoint Protection 10.3.7 with the firewall client but have had constant problems with the auto update. I have it set to "sophos" with the username and password going through a proxy server.

From the logs the server is not getting any updates from the Sophos update server due to username and password authentication issues. I have gone to the web URL's and can confirm that the username and password are valid for getting the updates. 

Apart from the em-web-2.sophos.com/update address, ther are 2 new ones in the log  - 

dci.sophosupd.com and dci.sophosupd.net - I'm wondering if the creditials are not valid for these ones?

:51506


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    Hello jmorr,

    it looks indeed like invalid credentials. The two new ones are the expected addresses and credentials are valid across all "sites".

    I have gone to the web URL's and can confirm that the username and password are valid

    Which ones? I'm not sure whether it's still possible to check the credentials using a browser. Anyway, these have to be your license credentials and if you copy/paste them make sure there is no trailing blank. 

    Christian

    :51508
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  • 0

    Hello jmorr,

    it looks indeed like invalid credentials. The two new ones are the expected addresses and credentials are valid across all "sites".

    I have gone to the web URL's and can confirm that the username and password are valid

    Which ones? I'm not sure whether it's still possible to check the credentials using a browser. Anyway, these have to be your license credentials and if you copy/paste them make sure there is no trailing blank. 

    Christian

    :51508
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