Trace(2014-Jul-01 16:32:58): ALUpdate started: -ManualUpdate -NoGUI -RootPath "C:\Program Files (x86)\Sophos\AutoUpdate" Trace(2014-Jul-01 16:32:58): Process security set successfully Trace(2014-Jul-01 16:32:58): Product subscription is disabled: iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} action value is:0 Trace(2014-Jul-01 16:32:58): Product iProductData.{390DCDC2-10A9-4ef3-B8D8-0CA7F0E7EB92} has not been added. Trace(2014-Jul-01 16:32:58): Product subscription is disabled: iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} action value is:0 Trace(2014-Jul-01 16:32:58): Product iProductData.{D752FAB9-5883-4b36-8740-61565B6BAD29} has not been added. Trace(2014-Jul-01 16:32:58): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} has been added. Trace(2014-Jul-01 16:32:58): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is available from Sophos. Trace(2014-Jul-01 16:32:58): Product iProductData.{E17FE03B-0501-4aaa-BC69-0129D965F311} is not the Spam Rules package. Trace(2014-Jul-01 16:32:58): Product subscription is disabled: iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} action value is:0 Trace(2014-Jul-01 16:32:58): Product iProductData.{7998C326-2CA5-4830-B7D2-B792D2460975} has not been added. Trace(2014-Jul-01 16:32:58): Product iProductData.{3B758ED7-87C1-4e89-BDE1-F49DFF1249F6} has not been added. Trace(2014-Jul-01 16:32:58): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} has been added. Trace(2014-Jul-01 16:32:58): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is available from Sophos. Trace(2014-Jul-01 16:32:58): Product iProductData.{B5E7E2A7-3B64-437D-801F-21CC9D67CC6D} is the Spam Rules package. Trace(2014-Jul-01 16:32:58): Computer is a not possible cluster Trace(2014-Jul-01 16:32:58): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2014-Jul-01 16:32:58): ConfigurationImpl, considering PMSR 2.6: PureMessage not installed, PMSR package will not be updated without a subscription Trace(2014-Jul-01 16:32:58): Considering subscribed products. Trace(2014-Jul-01 16:32:58): Considering product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2014-Jul-01 16:32:58): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} is not already subscribed. Trace(2014-Jul-01 16:32:58): Product {4DB41E90-DC56-41DC-B91E-9B8E537489A8} was added to the list. Trace(2014-Jul-01 16:32:58): Considering product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2014-Jul-01 16:32:58): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} is not already subscribed. Trace(2014-Jul-01 16:32:58): Product {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} was added to the list. Trace(2014-Jul-01 16:32:58): Considering product {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2014-Jul-01 16:32:58): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2014-Jul-01 16:32:58): GenerateCustomerID: complete Trace(2014-Jul-01 16:32:58): Computer is a not possible cluster Trace(2014-Jul-01 16:32:58): PureMessageDetector::AreSpamRulesRequired - Could not open registry on Software\Sophos\MMEx\Config\Global Trace(2014-Jul-01 16:32:58): IPCBase::IPCBase: Initialising shared memory A32951C539924a12B3C8F2FDA5A268E4 Trace(2014-Jul-01 16:32:58): IPCSender::ProcessSend started Trace(2014-Jul-01 16:32:58): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2014-Jul-01 16:32:58): RMSMessageHandler: ALUpdateStart Trace(2014-Jul-01 16:32:58): IPCSender::Write: Writing message: Trace(2014-Jul-01 16:32:58): IPCSender::ProcessSend: Send message: Trace(2014-Jul-01 16:32:58): IPCSender::ProcessSend: No messages in queue, starting to wait Trace(2014-Jul-01 16:32:58): ALUpdate(AutoUpdate.Started): Trace(2014-Jul-01 16:32:58): UpdateCoordinator::UpdateNow: Entering Trace(2014-Jul-01 16:32:58): PopulateCache: Entering Trace(2014-Jul-01 16:32:58): Failed to load status file: C:\ProgramData\Sophos\AutoUpdate\data\status\status.xml Trace(2014-Jul-01 16:32:58): ProductFactory::Create: SimpleProduct: {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2014-Jul-01 16:32:58): ProductFactory::Create: SimpleProduct: {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2014-Jul-01 16:32:58): ProductFactory::Create: SAU Product Trace(2014-Jul-01 16:32:58): UpdateCoordinator::UpdateNow: About to Sync list of products Trace(2014-Jul-01 16:32:58): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2014-Jul-01 16:32:58): TrySyncProduct, Started: Trace(2014-Jul-01 16:32:58): TrySyncProduct, creating update location Trace(2014-Jul-01 16:32:58): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2014-Jul-01 16:32:58): SULUpdateLocation created! Trace(2014-Jul-01 16:32:58): TrySyncProduct, Calling BeginSync Trace(2014-Jul-01 16:32:58): SULUpdateLocation: BeginSync Trace(2014-Jul-01 16:32:58): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2014-Jul-01 16:32:58): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2014-Jul-01 16:32:58): Calling SULDownloader Setup... Trace(2014-Jul-01 16:32:58): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2014-Jul-01 16:32:58): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2014-Jul-01 16:32:58): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2014-Jul-01 16:32:58): server = sophos Trace(2014-Jul-01 16:32:58): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2014-Jul-01 16:32:58): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2014-Jul-01 16:32:58): Proxy location: 192.168.10.1:800 Trace(2014-Jul-01 16:32:58): SULDownloader setup successful. Trace(2014-Jul-01 16:32:58): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2014-Jul-01 16:32:58): No resubscription attribute found. Trace(2014-Jul-01 16:32:58): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2014-Jul-01 16:32:58): Adding product filter 'savxp'. Trace(2014-Jul-01 16:32:58): Adding product filter 'scf'. Trace(2014-Jul-01 16:32:58): Adding product filter 'sau'. Trace(2014-Jul-01 16:32:58): Calling SULDownloader addFilter... Trace(2014-Jul-01 16:32:58): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp Trace(2014-Jul-01 16:32:58): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\scf Trace(2014-Jul-01 16:32:58): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau Trace(2014-Jul-01 16:32:58): Calling SULDownloader synchronise... Trace(2014-Jul-01 16:32:59): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2014-Jul-01 16:32:59): ERROR: [E21569] Couldn't authenticate user for resource with host server. URL was: http://d1.sophosupd.com/update/catalogue/sdds.sav_v_1404_2.xml Trace(2014-Jul-01 16:32:59): [I23158] Proxy used was: "192.168.10.1:800". Trace(2014-Jul-01 16:32:59): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2014-Jul-01 16:32:59): ERROR: [E21569] Couldn't authenticate user for resource with host server. URL was: http://d1.sophosupd.net/update/catalogue/sdds.sav_v_1404_2.xml Trace(2014-Jul-01 16:32:59): [I23158] Proxy used was: "192.168.10.1:800". Trace(2014-Jul-01 16:32:59): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2014-Jul-01 16:32:59): ERROR: [E21569] Couldn't authenticate user for resource with host server. URL was: http://d1.sophosupd.com/update/catalogue/sdds.sav_v_1404_2.xml Trace(2014-Jul-01 16:32:59): [I23158] Proxy used was: "192.168.10.1:800". Trace(2014-Jul-01 16:32:59): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2014-Jul-01 16:32:59): ERROR: [E21569] Couldn't authenticate user for resource with host server. URL was: http://d1.sophosupd.net/update/catalogue/sdds.sav_v_1404_2.xml Trace(2014-Jul-01 16:32:59): [I23158] Proxy used was: "192.168.10.1:800". Trace(2014-Jul-01 16:32:59): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2014-Jul-01 16:32:59): ERROR: [E35364] Out of update sources Trace(2014-Jul-01 16:32:59): Synchronise failed: 4 Trace(2014-Jul-01 16:32:59): Synchronisation state: 3 Trace(2014-Jul-01 16:32:59): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos Trace(2014-Jul-01 16:32:59): TrySyncProduct, Calling SyncProduct with {E17FE03B-0501-4aaa-BC69-0129D965F311} Trace(2014-Jul-01 16:32:59): SULUpdateLocation: SyncProduct Trace(2014-Jul-01 16:32:59): Synchronise connected but failed. Trace(2014-Jul-01 16:32:59): TrySyncProduct, SyncProduct returned - 0 Trace(2014-Jul-01 16:32:59): SULUpdateLocation: EndSync Trace(2014-Jul-01 16:32:59): TrySyncProduct, Ended - 0 Trace(2014-Jul-01 16:32:59): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2014-Jul-01 16:32:59): TrySyncProduct, Started: Trace(2014-Jul-01 16:32:59): TrySyncProduct, creating update location Trace(2014-Jul-01 16:32:59): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2014-Jul-01 16:32:59): SULUpdateLocation created! Trace(2014-Jul-01 16:32:59): TrySyncProduct, Calling BeginSync Trace(2014-Jul-01 16:32:59): SULUpdateLocation: BeginSync Trace(2014-Jul-01 16:32:59): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2014-Jul-01 16:32:59): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2014-Jul-01 16:32:59): Calling SULDownloader Setup... Trace(2014-Jul-01 16:32:59): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2014-Jul-01 16:32:59): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2014-Jul-01 16:32:59): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2014-Jul-01 16:32:59): server = sophos Trace(2014-Jul-01 16:32:59): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2014-Jul-01 16:32:59): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2014-Jul-01 16:32:59): Proxy location: 192.168.10.1:800 Trace(2014-Jul-01 16:32:59): SULDownloader setup successful. Trace(2014-Jul-01 16:32:59): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2014-Jul-01 16:32:59): No resubscription attribute found. Trace(2014-Jul-01 16:32:59): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2014-Jul-01 16:32:59): Adding product filter 'savxp'. Trace(2014-Jul-01 16:32:59): Adding product filter 'scf'. Trace(2014-Jul-01 16:32:59): Adding product filter 'sau'. Trace(2014-Jul-01 16:32:59): Calling SULDownloader addFilter... Trace(2014-Jul-01 16:32:59): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp Trace(2014-Jul-01 16:32:59): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\scf Trace(2014-Jul-01 16:32:59): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau Trace(2014-Jul-01 16:32:59): Calling SULDownloader synchronise... Trace(2014-Jul-01 16:33:00): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2014-Jul-01 16:33:00): ERROR: [E21569] Couldn't authenticate user for resource with host server. URL was: http://d1.sophosupd.com/update/catalogue/sdds.sav_v_1404_2.xml Trace(2014-Jul-01 16:33:00): [I23158] Proxy used was: "192.168.10.1:800". Trace(2014-Jul-01 16:33:00): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2014-Jul-01 16:33:00): ERROR: [E21569] Couldn't authenticate user for resource with host server. URL was: http://d1.sophosupd.net/update/catalogue/sdds.sav_v_1404_2.xml Trace(2014-Jul-01 16:33:00): [I23158] Proxy used was: "192.168.10.1:800". Trace(2014-Jul-01 16:33:00): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2014-Jul-01 16:33:00): ERROR: [E21569] Couldn't authenticate user for resource with host server. URL was: http://d1.sophosupd.com/update/catalogue/sdds.sav_v_1404_2.xml Trace(2014-Jul-01 16:33:00): [I23158] Proxy used was: "192.168.10.1:800". Trace(2014-Jul-01 16:33:00): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2014-Jul-01 16:33:00): ERROR: [E21569] Couldn't authenticate user for resource with host server. URL was: http://d1.sophosupd.net/update/catalogue/sdds.sav_v_1404_2.xml Trace(2014-Jul-01 16:33:00): [I23158] Proxy used was: "192.168.10.1:800". Trace(2014-Jul-01 16:33:00): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2014-Jul-01 16:33:00): ERROR: [E35364] Out of update sources Trace(2014-Jul-01 16:33:00): Synchronise failed: 4 Trace(2014-Jul-01 16:33:00): Synchronisation state: 3 Trace(2014-Jul-01 16:33:00): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos Trace(2014-Jul-01 16:33:00): TrySyncProduct, Calling SyncProduct with {4DB41E90-DC56-41DC-B91E-9B8E537489A8} Trace(2014-Jul-01 16:33:00): SULUpdateLocation: SyncProduct Trace(2014-Jul-01 16:33:00): Synchronise connected but failed. Trace(2014-Jul-01 16:33:00): TrySyncProduct, SyncProduct returned - 0 Trace(2014-Jul-01 16:33:00): SULUpdateLocation: EndSync Trace(2014-Jul-01 16:33:00): TrySyncProduct, Ended - 0 Trace(2014-Jul-01 16:33:00): UpdateLocationFacade::SyncProduct: Last Update Mechanism = Unknown Trace(2014-Jul-01 16:33:00): TrySyncProduct, Started: Trace(2014-Jul-01 16:33:00): TrySyncProduct, creating update location Trace(2014-Jul-01 16:33:00): Could not read registry entry containing Sophos address - using hardcoded value. Trace(2014-Jul-01 16:33:00): SULUpdateLocation created! Trace(2014-Jul-01 16:33:00): TrySyncProduct, Calling BeginSync Trace(2014-Jul-01 16:33:00): SULUpdateLocation: BeginSync Trace(2014-Jul-01 16:33:00): Path to decode files to: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode Trace(2014-Jul-01 16:33:00): SDDS2Update(SyncProduct.Start): Sophos Endpoint Security and Control, sophos Trace(2014-Jul-01 16:33:00): Calling SULDownloader Setup... Trace(2014-Jul-01 16:33:00): warehousePath: "C:\ProgramData\Sophos\AutoUpdate\data\warehouse" Trace(2014-Jul-01 16:33:00): decodePath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\decode" Trace(2014-Jul-01 16:33:00): certPath: "C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir" Trace(2014-Jul-01 16:33:00): server = sophos Trace(2014-Jul-01 16:33:00): Adding Sophos Update Location: http://dci.sophosupd.com/update Trace(2014-Jul-01 16:33:00): Adding Sophos Update Location: http://dci.sophosupd.net/update Trace(2014-Jul-01 16:33:00): Proxy location: 192.168.10.1:800 Trace(2014-Jul-01 16:33:00): SULDownloader setup successful. Trace(2014-Jul-01 16:33:00): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2014-Jul-01 16:33:00): No resubscription attribute found. Trace(2014-Jul-01 16:33:00): SubscriptionProvider: StandaloneWindows/RECOMMENDED/10 Trace(2014-Jul-01 16:33:00): Adding product filter 'savxp'. Trace(2014-Jul-01 16:33:00): Adding product filter 'scf'. Trace(2014-Jul-01 16:33:00): Adding product filter 'sau'. Trace(2014-Jul-01 16:33:00): Calling SULDownloader addFilter... Trace(2014-Jul-01 16:33:00): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\savxp Trace(2014-Jul-01 16:33:00): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\scf Trace(2014-Jul-01 16:33:00): Adding cache: C:\ProgramData\Sophos\AutoUpdate\cache\sau Trace(2014-Jul-01 16:33:00): Calling SULDownloader synchronise... Trace(2014-Jul-01 16:33:01): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2014-Jul-01 16:33:01): ERROR: [E21569] Couldn't authenticate user for resource with host server. URL was: http://d1.sophosupd.com/update/catalogue/sdds.sav_v_1404_2.xml Trace(2014-Jul-01 16:33:01): [I23158] Proxy used was: "192.168.10.1:800". Trace(2014-Jul-01 16:33:01): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2014-Jul-01 16:33:01): ERROR: [E21569] Couldn't authenticate user for resource with host server. URL was: http://d1.sophosupd.net/update/catalogue/sdds.sav_v_1404_2.xml Trace(2014-Jul-01 16:33:01): [I23158] Proxy used was: "192.168.10.1:800". Trace(2014-Jul-01 16:33:01): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2014-Jul-01 16:33:01): ERROR: [E21569] Couldn't authenticate user for resource with host server. URL was: http://d1.sophosupd.com/update/catalogue/sdds.sav_v_1404_2.xml Trace(2014-Jul-01 16:33:01): [I23158] Proxy used was: "192.168.10.1:800". Trace(2014-Jul-01 16:33:01): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2014-Jul-01 16:33:01): ERROR: [E21569] Couldn't authenticate user for resource with host server. URL was: http://d1.sophosupd.net/update/catalogue/sdds.sav_v_1404_2.xml Trace(2014-Jul-01 16:33:01): [I23158] Proxy used was: "192.168.10.1:800". Trace(2014-Jul-01 16:33:01): [I96736] Looking for package StandaloneWindows RECOMMENDED 10 Trace(2014-Jul-01 16:33:01): ERROR: [E35364] Out of update sources Trace(2014-Jul-01 16:33:01): Synchronise failed: 4 Trace(2014-Jul-01 16:33:01): Synchronisation state: 3 Trace(2014-Jul-01 16:33:01): SDDS2Update(SDDS2DownloadFailed): Sophos Endpoint Security and Control, sophos Trace(2014-Jul-01 16:33:01): TrySyncProduct, Calling SyncProduct with {9BF40A4E-23AE-48be-9974-5A1F261DBEE8} Trace(2014-Jul-01 16:33:01): SULUpdateLocation: SyncProduct Trace(2014-Jul-01 16:33:01): Synchronise connected but failed. Trace(2014-Jul-01 16:33:01): TrySyncProduct, SyncProduct returned - 0 Trace(2014-Jul-01 16:33:01): SULUpdateLocation: EndSync Trace(2014-Jul-01 16:33:01): TrySyncProduct, Ended - 0 Trace(2014-Jul-01 16:33:01): ALUpdate(): Trace(2014-Jul-01 16:33:01): ALUpdate(DownloadEnded): Trace(2014-Jul-01 16:33:01): UpdateCoordinator::UpdateNow: About to Action list of products Trace(2014-Jul-01 16:33:01): Failed to save status: boost::filesystem::create_directory: The system cannot find the path specified: "C:\ProgramData\Sophos\AutoUpdate\data\status" Trace(2014-Jul-01 16:33:02): RMSMessageHandler: ALUpdateEnd Trace(2014-Jul-01 16:33:02): Sending message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2014-Jul-01 16:33:02): IPCSender::Write: Writing message: 113ALUpdateERROR: Could not find a source for updated packages Trace(2014-Jul-01 16:33:02): IPCSender::ProcessSend: Listener not ready starting to wait Trace(2014-Jul-01 16:33:03): IPCSender::ProcessSend exiting