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Remote remove Sophos Client

Manaburner

Hi,

is there a way to remotely uninstall the Sophos Endpoint Client components? Or do I have to uninstall all the components manually?

Thanks

Regards,

Michael

:28123


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  • 0

    Hi Christian,

    thanks for this hint.

    The instructions are clear, although I must try that myself. Do you know whether it is planned to make uninstall a lillte more convenient, like via the SEC maybe? 

    Regards,

    Michael

    :28137
  • 0

    Hello Michael,

    Do you know whether it is planned to make uninstall a little more convenient

    I'm not Sophos and have no channel to Development. But personally I presume definitely not, no :smileytongue: - why should one want to uninstall Sophos??? :smileyvery-happy:

    Seriously - this is not a regular task you'd have to perform. Indeed, why would you want to do this? There aren't many issues which you can solve by uninstalling and re-installing alone, so you'd have to visit the client anyway. As the uninstall strings seldom change the script should offer adequate convenience. Furthermore - running these commands would be all that SEC could do but then it'd be unable to check the outcome (how could it without the RMS component installed). 

    Christian

    :28143
  • 0

    Hi Christian,

    There aren't many issues which you can solve by uninstalling and re-installing alone, so you'd have to visit the client anyway.

    So if Sophos breaks, it breaks completely. Truly an Enterprise product ;-)

    I understand what you're saying. Currently I evaluate Sophos and compare it to Trend Micro WFBS and that was one point of my checklist. On the Trend side, they make it a little easier to uninstall remotely, but the script will help definitely.

    Otherwise like you said, I'd have to visit the client and fix it there.

    Regards,

    Michael

    :28151
  • 0

    Hello Michael,

    So if Sophos breaks, it breaks completely

    dunno what you are thinking of when you say breaks but I've never seen it to break completely. :smileyhappy:

    In practically all cases where "something" got stuck (and these are rare anyway) and couldn't get resolved by just installing over the existing installation there were "external factors" involved. As the install is done completely using MSI you could encounter the "usual" problems in conjunction with MSI installs - whether these are e.g. registry corruption, incomplete installs (of another product) or locked files you'd also have to take other corrective actions (and uninstall would fail anyway). Another "class" of more or less unrecoverable problems is caused by, as I call it, haphazard hacking - i.e. instead of assessing the cause of the problem just searching "the Internet" for "solutions" and "tools" and applying them indiscriminately (just for completeness - using security products, whether commercial or free, together can have undesired effects even if they aren't directly competing).

    Christian     

    :28155
  • 0

    Hi Christian,

    we've had one computer that got rebooted by a Lenovo update without asking, and while Sophos was installing. So we had a lot of trouble to make it work again.

    But it's like you said: it was an external factor.

    Regards,

    Michael

    :28157