Hi All,
please help check SEC5.0 cannot update
show error : sofware delivery failed,erro code : 80040406, then click update now again, download status alway show downloading binaries, restart sever still same.
Thanks & Regards
XM
Hi,
Does it help to do the following:
1. Stop the service "Sophos Update manager"
2. Rename the following files in:
specialactions.xml,
SUM_status.xml,
config.xml
There are also copies of these with a ~ at the end, please rename these also.
They should exist in:
\program files\sophos\Enterprise Console\SUM\
or
\program files\sophos\Update Manager\
Essentially the same directory as the service executable.
3. Restart the SUM service.
4. In SEC, in the Update Manager view, comply with policy, maybe first confirm that re-entering the username and password is accepted.
Once this complies does SUM work?
If that still fails, I would probably repeat the same steps above but delete the contents of the warehouse directory before step 3:
The warehouse directory can be found:
C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Update Manager\Warehouse \
or
C:\programdata\Sophos\Update Manager\Update Manager\Warehouse \
Only delete the contents, not the directory.
Hope it helps.
Regards,
Jak
Hi,
It should have the state of "Matches" but you can confirm a policy has reached the client by checking a value in the config. For example, if you change the logging option to say, 21 days, rather than the default of 20. On the SUM computer, in the file: config.xml , the section: <LogSettings> will reflect the new setting.
Regards,
Jak
Hi Jak,
I am follow your steps, and also deleted warehouse, now the stated is mathces, then i am click update now, the download status show downloading binaries, how to know if fixed or not? because last time also alway show downloading binaries.
Thanks & Regards
XM
If you open the config in SEC for the SUM, in the "Sources" tab you probably have "Sophos". Selecting "Sophos" and clicking "Edit". This will bring up the dialog containing the credentials to access the Sophos warehouse your credentials are mapped to.
When you click OK, this will perform a warehouse check. You can see this going on in the trace log as "CheckWarehouseEvent " is logged.
You can even access SUM using a "telnet" interface. To do so, on the machine running SUM, if you create the "string" key called LogonKey, i.e:
[HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\UpdateManager\Security]"
LogonKey"="pass"
or
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\UpdateManager\Security]"
LogonKey"="pass"
If you're on a 64-bit machine.
pass can be any string. Then using Telnet, e.g.:
telnet 127.0.0.1 51234
It will prompt you for the password, in this case "pass" and then connect you to SUM so you can see what it's doing when you enter the username and password and click OK.
Interms of files on disk, checking that the directory "catalogue" is created and contains the file sumcf.xml:
\\127.0.0.1\SophosUpdate\Warehouse\catalogue \sumcf.xml
might be a first step, as this customer file tells SUM which warehouse to use for the credentials entered. This will prove SUM is downloading files.
Regards,
Jak
