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SEC 5.0 cannot update managers canot update

xm51

Hi All,

please help check SEC5.0 cannot update

show error :  sofware delivery failed,erro code : 80040406, then click update now again, download status alway show downloading binaries, restart sever still same.

Thanks & Regards

XM

:24653


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    If you open the config in SEC for the SUM, in the "Sources" tab you probably have "Sophos".  Selecting "Sophos" and clicking "Edit".  This will bring up the dialog containing the credentials to access the Sophos warehouse your credentials are mapped to.

    When you click OK, this will perform a warehouse check.  You can see this going on in the trace log as "CheckWarehouseEvent " is logged.

    You can even access SUM using a "telnet" interface.  To do so, on the machine running SUM, if you create the "string" key called LogonKey, i.e: 
     

    [HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\UpdateManager\Security]"

    LogonKey"="pass" 

    or

    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\UpdateManager\Security]"

    LogonKey"="pass"

    If you're on a 64-bit machine.

    pass can be any string. Then using Telnet, e.g.:
    telnet 127.0.0.1 51234

    It will prompt you for the password, in this case "pass" and then connect you to SUM so you can see what it's doing when you enter the username and password and click OK.

    Interms of files on disk, checking that the directory "catalogue" is created and contains the file sumcf.xml:

    \\127.0.0.1\SophosUpdate\Warehouse\catalogue \sumcf.xml

    might be a first step, as this customer file tells SUM which warehouse to use for the credentials entered.  This will prove SUM is downloading files.

    Regards,

    Jak

    :24691
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  • 0

    If you open the config in SEC for the SUM, in the "Sources" tab you probably have "Sophos".  Selecting "Sophos" and clicking "Edit".  This will bring up the dialog containing the credentials to access the Sophos warehouse your credentials are mapped to.

    When you click OK, this will perform a warehouse check.  You can see this going on in the trace log as "CheckWarehouseEvent " is logged.

    You can even access SUM using a "telnet" interface.  To do so, on the machine running SUM, if you create the "string" key called LogonKey, i.e: 
     

    [HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\UpdateManager\Security]"

    LogonKey"="pass" 

    or

    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\UpdateManager\Security]"

    LogonKey"="pass"

    If you're on a 64-bit machine.

    pass can be any string. Then using Telnet, e.g.:
    telnet 127.0.0.1 51234

    It will prompt you for the password, in this case "pass" and then connect you to SUM so you can see what it's doing when you enter the username and password and click OK.

    Interms of files on disk, checking that the directory "catalogue" is created and contains the file sumcf.xml:

    \\127.0.0.1\SophosUpdate\Warehouse\catalogue \sumcf.xml

    might be a first step, as this customer file tells SUM which warehouse to use for the credentials entered.  This will prove SUM is downloading files.

    Regards,

    Jak

    :24691
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