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Unable to use USB device after exempt

Azwan

Hello Everyone,

Have you guys encounter same issue, after user PC has been exempt from device control she/he still unable to use USB device?.

User already reboot the PC and aall policy is compliance no error report to console regarding the exempt PC. Thanks

:22177


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  • 0

    Hello Azwan,

    after user PC has been exempt from device control

    does this mean a policy has been assigned which disables Device Control? And there is no message on the PC (by Windows and/or Sophos) when the device is plugged in? Which kind of devie is it?

    Christian

    :22181
  • 0

    HI Christian,

    Yes...policy has been succesfull apply and no error at console & windows, USB thumb drive not visible when user plugged to computer. Thanks

    :22187
  • 0
    Hello Azwan,

    did this device cause an alert when it was first inserted (i.e. while Device Control was still enabled) or has there been an Applicatin Control alert? It might be that it (its supporting drivers/software) has not been completely installed when first encountered by this computer.
    You should follow the usual "device not working properly" procedures in Windows. Device Control does not kick in unless there is a device change from USB. If USB fails to "see" the device no change to the policy would help.

    Christian
    :22191