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Max number of user ports 3976

Azwan

Hi Everyone

I have encounter issuer Endpoint unable to update and contact server, user pc able to update and report to console untill certain time endpoint failed to update and contact server even with communication port 8192,8193,8194 open.

After further checking on Routers log at user pc i found error below and not sure if error related with update status.

Appreciate if anyone can clarify error below. Thanks

Error:

RouterSystemCheck::onInfoPortsUsed() - number of user ports 37, max number of user ports 3976

:24551


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  • 0

    Hello Azwan,

    was this message flagged as error? The values are normal. Usually there's an I in the  preceding column indicating it's an informational message only, the check is performed hourly.Are there any messages with an E?

    When you restart the client - does it work only to fail again later?

    Christian 

    :24553
  • 0

    Hi Christian,

    I could ony found 1 lined with "E" as shown from erorr logs, customer found  issueas below that certain endpoint that connect/update to ChildSUM encounter error status didn't tally with console

    Issue:

    1) Endpoint unable to update or contact server this problem only occureed on diffrent PC and time

    2) Endpoint update succesfully  and communication port is open however endoint satus is disconnect at console

    Erorr below :

    08.05.2012 14:12:51 0598 E Failed to get messages, logging Router$JRCPWADC02:135639 off
    08.05.2012 14:13:21 059C I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
    08.05.2012 14:13:21 059C I RouterTableEntry state (router, logging on): Router$JRCPWADC02:135639 is passive consumer, passive supplier
    08.05.2012 14:13:21 059C I Logged on to parent router as Router$isg-kevin:893279
    08.05.2012 14:13:21 059C I This computer is part of the domain ABMB
    08.05.2012 14:52:05 0348 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 33, max number of user ports 3976
    08.05.2012 15:26:16 04C4 I Routing to Agent: id=47A8CA97, origin=Router$JRCPWADC02:135639.Router$jrcpwsophos01.EM, dest=Router$JRCPWADC02:135639.Router$isg-kevin:893279.Agent, type=EM-SetConfiguration
    08.05.2012 15:26:16 04E8 I Sent message (id=47A8CA97) to Agent
    Azwan
    :24587
  • 0

    Hello Azwan,

    if I interpret this log snippet correctly isg-kevin is the client, jrcpwsophos01 the management server and JRCPWADC02 is set up as message relay. The last two lines tell that a configuration (i.e. policy) has been received from the management server. Shortly after this there should be a Routing to parent:... message and a Sent message...  with the same id.

    Is isg-kevin the client which appears disconnected (and is JRCPWADC02 shown as connected)?

    Please note that updating and RMS are different things (and use different ports and protocols). One might work and the other fail. The update location (server) doesn't need to be involved in RMS communication. Thus in order to resolve whatever issues are there one has to look in the right places - and in order to help you we'd need a detailed description.

    Christian

    :24595
  • 0

    Hi Christian,

    Sorry for late reply, what are detail dedscription that you required and please refer answer below on blue font for your question. Thanks

    Is isg-kevin the client which appears disconnected (and is JRCPWADC02  shown as connected)?

     - Yes on SEC isg-kevin appears disconnected and childSUM server JRCPWADC02 shown as connected.

     - Yesterday I was at customer site for other issue but i manage to check on isg-kevin PC, issue solved with just a simple move       group and isg-kent is shown connected again. 

    Azwan

    :24737