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Max number of user ports 3976

Azwan

Hi Everyone

I have encounter issuer Endpoint unable to update and contact server, user pc able to update and report to console untill certain time endpoint failed to update and contact server even with communication port 8192,8193,8194 open.

After further checking on Routers log at user pc i found error below and not sure if error related with update status.

Appreciate if anyone can clarify error below. Thanks

Error:

RouterSystemCheck::onInfoPortsUsed() - number of user ports 37, max number of user ports 3976

:24551


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  • 0

    Hello Azwan,

    if I interpret this log snippet correctly isg-kevin is the client, jrcpwsophos01 the management server and JRCPWADC02 is set up as message relay. The last two lines tell that a configuration (i.e. policy) has been received from the management server. Shortly after this there should be a Routing to parent:... message and a Sent message...  with the same id.

    Is isg-kevin the client which appears disconnected (and is JRCPWADC02 shown as connected)?

    Please note that updating and RMS are different things (and use different ports and protocols). One might work and the other fail. The update location (server) doesn't need to be involved in RMS communication. Thus in order to resolve whatever issues are there one has to look in the right places - and in order to help you we'd need a detailed description.

    Christian

    :24595
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  • 0

    Hello Azwan,

    if I interpret this log snippet correctly isg-kevin is the client, jrcpwsophos01 the management server and JRCPWADC02 is set up as message relay. The last two lines tell that a configuration (i.e. policy) has been received from the management server. Shortly after this there should be a Routing to parent:... message and a Sent message...  with the same id.

    Is isg-kevin the client which appears disconnected (and is JRCPWADC02 shown as connected)?

    Please note that updating and RMS are different things (and use different ports and protocols). One might work and the other fail. The update location (server) doesn't need to be involved in RMS communication. Thus in order to resolve whatever issues are there one has to look in the right places - and in order to help you we'd need a detailed description.

    Christian

    :24595
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