Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 2 replies
  • Subscribers 1 subscriber
  • Views 2891 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

On-Access Scanning Not Responding on Windows 7 Pro

anglin4trouble

I just upgraded to Sophos Endpoint Security and Control v9.5 on a Windows 7 Pro laptop.  It was pushed down over our network.  I am not able to get the On Access scanner to work. It states that it the "On Access Scanner is not responding."

Any ideas on what I can do to get this to work.


Thank you.

:9871


This thread was automatically locked due to age.
  • 0

    Hello,

    I have a couple of questions for you...

    Does this state persist after a reboot, does that start it working?

    Where is this message you mention displayed?

    Using a command prompt running as Administrator (right click cmd and choose "Run as administrator") what is the output of the following commands:

    driverquery /V | find /I "SAVOnAcces"

    should be something like:

    SAVOnAccess  SAVOnAccess            SAVOnAccess            File System   System

        Running    OK         TRUE        FALSE        0          114,688    0

    09/12/2010 12:40:19    C:\Windows\system32\DRIVERS\savonaccess.sys      8,192

    fltmc instances | find /I "SAVOnAccess"

    should be something like:

    C:\Windows\system32>FLTMC instances | find /I "SAVOnAccess"
    SAVOnAccess           \Device\Mup                             324000       SAVOnAccess Instance     0
    SAVOnAccess           C:                                      324000       SAVOnAccess Instance     0
    SAVOnAccess                                                   324000       SAVOnAccess Instance     0
    SAVOnAccess           D:                                      324000       SAVOnAccess Instance     0
    SAVOnAccess           Y:                                      324000       SAVOnAccess Instance     0
    SAVOnAccess           \Device\HarddiskVolumeShadowCopy9       324000       SAVOnAccess Instance     0
    SAVOnAccess           \Device\HarddiskVolumeShadowCopy10      324000       SAVOnAccess Instance     0
    SAVOnAccess           \Device\HarddiskVolumeShadowCopy8       324000       SAVOnAccess Instance     0
    SAVOnAccess           \Device\HarddiskVolumeShadowCopy7       324000       SAVOnAccess Instance     0
    SAVOnAccess           \Device\HarddiskVolumeShadowCopy6       324000       SAVOnAccess Instance     0

    Also what is the output of:

    net start savservice

    does it say it's already started ot that it fails?

    Regards,

    Jak

    :9873
  • 0

    I'm having the same issue.  Runing Driverquery comes back with the same information as you have shown.

    However running the fltmc instances commands comes back with nothing. No errors ore information.

    When I try to start the savservice it tells me it's already started.

    I'm hoping we can try to have a complete solution here if you can suggest some follow up steps

    :29235