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Deleted Sophos Console manually

groupesdp

Hi,

I have removed the Sophos Enterprise Console manually on a server. Removed all services, registry entries and program data. Now I can't install it again without the Sophos Update Manager alert on the installation. I have already tried FixIssues and Fixupdate. Do you have a solution ?

Thanks

:41791


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  • 0

    Hi, 

    I would probably run ProccessMonitor (http://technet.microsoft.com/en-gb/sysinternals/bb896645.aspx), filtered by registry access.  I suspect it's checking and finding an UpgradeCode key that is related to SUM.

    HKEY_CLASSES_ROOT\Installer\UpgradeCodes

    Regards,

    Jak

    :41799
  • 0

    Hi Jak,

    Thanks for the quick answer. I do not see any processes associated with it. Do you have another clue ?

    Thanks

    :41881
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    Hi Jak,

    Sorry, I was unexperienced with Procmon and then I have looked up a second time. The setup.exe was seeking a precise key in Upgradecode. Then I have deleted it and it worked like a charm. Many thanks.

    :41887
  • 0

    Hello groupesdp,

    good to hear you could solve the problem with Jak's help.

    But I'm curious what removed manually actually means (as it followed by Removed all services, registry entries and program data)? Sounds as if the preceding uninstall through Programs and Features (partially) failed - or why did you bother to manually remove services (which ones have been left behind)?

    Christian

    :41919
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    thanks jak! i had the same problem and it works :-)

    :41929
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    Hi Christian,

    It partially failed on the SUM service. Which I deleted with sc delete (service name). And the alerts were still there. So I search in the registry for Sophos. And deleted everything I had found. That's it

    Thanks

    :42137
  • 0

    Hello groupesdp,

    I see. One should not (never) attempt to resolve install/uninstall issues of products deployed by Microsoft Installer with last millennium's methods :smileywink:. Seriously, MSI is complex and the products installed by it usually not self-contained - it's not just deleting everything containing the product's name from file system and registry. As you've seen there's information which can't be identified this way (apart from installer-specific items there's also a plethora of infrastructure/framework configuration, registrations and dependencies). Thus you should always employ "installer aware" methods (like the Fix-It tool mentioned here) - but I'd for such issues in conjunction with the management components I'd recommend contacting Support before resorting to desperate measures.

    Christian 

    :42219