Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 7 replies
  • Subscribers 1 subscriber
  • Views 8875 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Deleted Sophos Console manually

groupesdp

Hi,

I have removed the Sophos Enterprise Console manually on a server. Removed all services, registry entries and program data. Now I can't install it again without the Sophos Update Manager alert on the installation. I have already tried FixIssues and Fixupdate. Do you have a solution ?

Thanks

:41791


This thread was automatically locked due to age.
Parents
  • 0

    Hello groupesdp,

    I see. One should not (never) attempt to resolve install/uninstall issues of products deployed by Microsoft Installer with last millennium's methods :smileywink:. Seriously, MSI is complex and the products installed by it usually not self-contained - it's not just deleting everything containing the product's name from file system and registry. As you've seen there's information which can't be identified this way (apart from installer-specific items there's also a plethora of infrastructure/framework configuration, registrations and dependencies). Thus you should always employ "installer aware" methods (like the Fix-It tool mentioned here) - but I'd for such issues in conjunction with the management components I'd recommend contacting Support before resorting to desperate measures.

    Christian 

    :42219
Reply
  • 0

    Hello groupesdp,

    I see. One should not (never) attempt to resolve install/uninstall issues of products deployed by Microsoft Installer with last millennium's methods :smileywink:. Seriously, MSI is complex and the products installed by it usually not self-contained - it's not just deleting everything containing the product's name from file system and registry. As you've seen there's information which can't be identified this way (apart from installer-specific items there's also a plethora of infrastructure/framework configuration, registrations and dependencies). Thus you should always employ "installer aware" methods (like the Fix-It tool mentioned here) - but I'd for such issues in conjunction with the management components I'd recommend contacting Support before resorting to desperate measures.

    Christian 

    :42219
Children
No Data