Alert Notification Emails?

HI StuartMitchell, 

Apparantly , only the administrators of the accounts are able to receive the Email alerts regarding Medium or High Alerts

• Sends alerts to all administrators. To see details of administrators, go to System Settings > Role Management.
• Does not send alerts if an alert for the same type of event has been sent within the previous 24 hours.

 You may opt for API configuration on your system to fetch the details from the sophos central for configuration and details you may refer the KB article https://sophos.com/kb/125398 this will contain additional links for additional information . 

HI StuartMitchell, 

Apparantly , only the administrators of the accounts are able to receive the Email alerts regarding Medium or High Alerts

• Sends alerts to all administrators. To see details of administrators, go to System Settings > Role Management.
• Does not send alerts if an alert for the same type of event has been sent within the previous 24 hours.

 You may opt for API configuration on your system to fetch the details from the sophos central for configuration and details you may refer the KB article https://sophos.com/kb/125398 this will contain additional links for additional information . 

Hi Aditya,

That's terrible. So in order to allow my technicians to receive alerts, I need to add them all to our Sophos Central account, and make them all Administrators?

Is there any plan to allow email notifications, using custom SMTP settings?

Kind regards,
Stuart Mitchell

I agree, I have almost the exact same setup, and the fact that only administrators get emails alerts with no sort of customization, or custom smtp servers makes no sense.

My workaround right now is to create a fake super admin who has an email address that is an alias of one of our other email addresses.  As you can imagine this has its downsides and is less than an elegant solution.  But at least it lets me funnel all alerts from all clients to one place.

Hopefully a change to this is in the works.

-Ben

Hi Ben,

I managed to create a Super Admin for our Support mailbox, for the first couple of clients, but most of them give me the following error when attempting to create that Super Admin:

Do you know if there's an easier way create a Super Admin for all Sophos Central accounts, rather than having to log into each of them one-at-a-time, and creating the same user over and over?

Kind regards,
Stuart Mitchell

Unfortunately I do not, I had to log into each one and create the user.

Which then sends an email. Which you then have to click on the link to set a password.

Had to do this for all our clients.

-Ben

Hi Ben,

Thanks for letting me know. I've done some more testing, and it's very hit and miss. Some of our clients allow me to add our support email address as a Super Admin, others give me that error I posted above.

This is pretty poor if you ask me. What good is centrally managed antivirus, when you can't even configure reporting/notifications?!

Kind regards,
Stuart Mitchell

Hello All,

I get an alert fr Client issues + PUA Detected but nothing for an Virus Detection. I don't see any alert on Dashboard for this any reason why ?>

P.S - I Can see Malware in the LOGS & REPORTS SECTION 

I am surprised you was able to use the same email account on more than one central account.  We had to create a separate email account for each central instance.

Regarding the what is alerted on check out my rant over in this thread.

https://community.sophos.com/products/sophos-central/f/sophos-central/96303/some-sophos-services-are-not-running-missing/356374#356374 

I use email aliases on the same mailbox to accomplish this.