Monthly and term products for clients under one central account

Hi Sarbrinder Gill 

This is something where our customer care team can help you with. Also check this link for more information and see if it helps. 

Hi Sarbrinder,

Is there a specific reason the client needs both termed and monthly licenses?  If they need both license types they'll need to be on separate accounts as monthly accounts have no license limit and charge based on what is used.

Hello Meric,

Thanks for the reply.

The first reason was the client wanted Sophos email standard (Purchased 36 months license) which is not available under the MSP, last time I checked only email advance was available. Second is under the XG promo, the client was happy to get the license for 36 months for both products.

Regarding endpoint and server protection the client wanted monthly. Didn't want a huge upfront cost.

I am happy to create two accounts and later down the line will try to consolidate into monthly

Regards

Sarbrinder

Thanks, Shweta. contacted support.

For a scenario like this the customer would need two separate accounts to have both monthly MSP licenses for Endpoint and Server protection as well as termed licenses for Email Standard and XG. A warning ahead is that in order to use the Security Heartbeat features (XG + Central Endpoint), both the XG and Central Endpoints must be on the same Central account.

Thanks, Meric,

Thanks for the advice, very much appreciated

I will see if I can register FW on the monthly account and leave email security on a separate account or ask support to convert to monthly if this is even possible.

BUMMER!!!

Hoping for a Sophos central universal account in future

Regards

Sarbrinder

I can't imagine any issues registering the FW to the monthly account and leaving the email security on a different account.  If you do eventually need to convert a termed account to monthly it does appear possible by reaching out to Customer Care according to this KB.

Thank you for the advise