Monthly and term products for clients under one central account

Question

Hello All, 
 
 I am seeking some advice to manage monthly and term products for one of my clients. I have created a monthly account for the client in Sophos central, do I need to create a term account as well for the same client. 
 Can't I manage monthly and term products for the same client under one central account. 
 
 Will appreciate the advice 
 
 Thanks 
 Sarbrinder

MEric · Accepted Answer

For a scenario like this the customer would need two separate accounts to have both monthly MSP licenses for Endpoint and Server protection as well as termed licenses for Email Standard and XG. A warning ahead is that in order to use the Security Heartbeat features (XG + Central Endpoint), both the XG and Central Endpoints must be on the same Central account.

MEric · Answer

I can't imagine any issues registering the FW to the monthly account and leaving the email security on a different account. If you do eventually need to convert a termed account to monthly it does appear possible by reaching out to Customer Care according to this KB .