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Sophos Central suppress Gateway Status Alert

GaryBrown over 4 years ago

I have my XG v17.5 firewalls connected to our Sophos Central.

In the Alerts section of Sophos Central I get a lot of Gateway is Down / Up messages.

I have other ways of monitoring my internet connections and do not want these messages to appear in the Sophos Central Alerts.

How can I suppressed them.

Thanks, Gary

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0 Keyur over 4 years ago

Hi GaryBrown

Unfortunately, as of now, there is no specific mechanism available to modify the "Alerts" section as per your requirement, I will check and inform you if any alternative method is available, you may submit your request to ideas.sophos.com.

Please also share the alert screenshot for a reference.

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Keyur over 4 years ago in reply to Keyur

Hi GaryBrown

Please also refer to the article - https://community.sophos.com/kb/en-us/132192

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 GaryBrown over 4 years ago in reply to Keyur

As you can see I am getting a lot of 'connection' messages, we know these are due to bad internet at the clients site, and would like them suppressed.

With so many 'junk' alerts it can be easy to skip over a real one.
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