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Sophos Endpoint Defense konnte nicht installiert werden: Error code 80004005

Sehr geehrte Damen und Herren,

 

wir haben angefangen unsere Windows Versionen von W10-1709 Enterprise auf Windows 10 1909 Enterprise umzustellen.

 

Nach dem Update eines Client Systems auf die neuste Windows Version, tritt der oben genannte Fehler auf.

Soweit ich es sehen kann, ist nur der Sophos Defense betroffen, welchen wir auch nichts verwenden. Die Häufigkeit der Meldungen ist jedoch nervig.

 

Ich habe eine andere Fragestellung dazu geschrieben, die genau unseren Fehler beschreibt:

https://community.sophos.com/products/sophos-central/f/general/108061/sophos-notification-advisory---sophos-central-windows-10-endpoints-may-fail-to-upgrade-sophos-endpoint-defense

Da der Artikel jedoch von 2018 ist und der Link zum Workaround nicht mehr funktioniert, mache ich nun ein neues Ticket auf.

Gruß

Andreas Hölzer



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Parents Reply
  • Hi Andreas, 

    We will be updating our community forums once the version is available under the recommended subscription. Sophos Endpoint Defense is used for preventing the undesired action by the administrator and is part of Sophos Anti-Virus. 

    The Sophos Endpoint Defense must be turned off only in the following situations:

    • Before Sophos Anti-Virus is downgraded to an older version.
    • If the operating system needs to be upgraded.
    • A managed computer needs to be re-protected from the Sophos Enterprise Console. If SED is turned on, it will result in the error 0x00000082: The installation could not be started.
    • On a Windows machine if a restore point needs to be used via a System Restore point.

      Any scripts being used to start or stop Sophos services will not work if Sophos Endpoint Defense is turned on, as well as modifying permissions on Sophos registry keys, Sophos files and folders or Sophos services.

    Please check this article for more information. 

    Shweta

    Community Support Engineer | Sophos Technical Support
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