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Sophos Endpoint Defense konnte nicht installiert werden: Error code 80004005

Sehr geehrte Damen und Herren,

 

wir haben angefangen unsere Windows Versionen von W10-1709 Enterprise auf Windows 10 1909 Enterprise umzustellen.

 

Nach dem Update eines Client Systems auf die neuste Windows Version, tritt der oben genannte Fehler auf.

Soweit ich es sehen kann, ist nur der Sophos Defense betroffen, welchen wir auch nichts verwenden. Die Häufigkeit der Meldungen ist jedoch nervig.

 

Ich habe eine andere Fragestellung dazu geschrieben, die genau unseren Fehler beschreibt:

https://community.sophos.com/products/sophos-central/f/general/108061/sophos-notification-advisory---sophos-central-windows-10-endpoints-may-fail-to-upgrade-sophos-endpoint-defense

Da der Artikel jedoch von 2018 ist und der Link zum Workaround nicht mehr funktioniert, mache ich nun ein neues Ticket auf.

Gruß

Andreas Hölzer



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  • Hi Andreas,

    The thread which you were referring was for a different issue. Please PM us the case number which you have opened.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support

    Sophos Support VideosKnowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • Good morning Jasmin.

    I opened the ticket this morning..

    #9742179

    Best Regards

    Andreas

  • Hi Andreas, 

    Thank you for providing the case number. Could you also check under the %temp% location for installation logs and check for specific error? We will keep an eye on the case created and shall let you know if there is any further information required. 

    Shweta

    Community Support Engineer | Sophos Technical Support
    Are you a Sophos Partner? | Product Documentation@SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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  • Hi, I found this in a uninstall log:

    Started C:\Program Files\Sophos\Endpoint Defense\uninstall.exe
    26.02.2020 13:56:27, INFO : Starting Sophos Endpoint Defense uninstallation (2.1.2.0)
    26.02.2020 13:56:27, INFO : Operating system version is Win10 or greater and supports InstallELAMCertificate ...
    26.02.2020 13:56:27, INFO : Disabled SEL driver and services protection.
    26.02.2020 13:56:27, INFO : Disabled driver and services protection.
    26.02.2020 13:56:27, INFO : Removed Sophos process keys under 'AppCompatFlags\Custom'
    26.02.2020 13:56:27, INFO : Removed Sophos process keys under 'Image File Execution Options'
    26.02.2020 13:56:27, INFO : Removed Sophos process keys under 'AppCompatFlags\Custom - WOW6432'
    26.02.2020 13:56:27, INFO : Removed Sophos process keys under 'Image File Execution Options - WOW6432'
    26.02.2020 13:56:27, INFO : Stopping Sophos System Protection Service ...
    26.02.2020 13:56:27, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:28, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:29, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:30, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:31, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:32, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:33, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:34, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:35, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:36, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:37, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:38, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:39, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:40, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:41, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:42, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:43, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:44, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:45, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:46, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:47, WARNING : Skipping stop service - Sophos System Protection Service is not installed.
    26.02.2020 13:56:47, INFO : Stopping Sophos Endpoint Defense Service ...
    26.02.2020 13:56:47, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:48, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:49, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:50, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:51, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:52, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:53, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:54, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:55, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:56, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:57, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:58, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:59, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:00, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:01, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:02, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:03, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:04, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:05, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:06, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:07, WARNING : Skipping stop service - Sophos Endpoint Defense Service is not installed.
    26.02.2020 13:57:07, WARNING : Sophos System Protection Service has already been removed from the Service Control Manager.
    26.02.2020 13:57:07, WARNING : Sophos Endpoint Defense Service has already been removed from the Service Control Manager.
    26.02.2020 13:57:07, INFO : Deleting C:\WINDOWS\system32\drivers\SophosEL.sys
    26.02.2020 13:57:07, ERROR : Filesystem error code: 1
    26.02.2020 13:57:07, ERROR : Failed to uninstall: Failed to remove SophosEL.sys from System32 drivers

Reply
  • Hi, I found this in a uninstall log:

    Started C:\Program Files\Sophos\Endpoint Defense\uninstall.exe
    26.02.2020 13:56:27, INFO : Starting Sophos Endpoint Defense uninstallation (2.1.2.0)
    26.02.2020 13:56:27, INFO : Operating system version is Win10 or greater and supports InstallELAMCertificate ...
    26.02.2020 13:56:27, INFO : Disabled SEL driver and services protection.
    26.02.2020 13:56:27, INFO : Disabled driver and services protection.
    26.02.2020 13:56:27, INFO : Removed Sophos process keys under 'AppCompatFlags\Custom'
    26.02.2020 13:56:27, INFO : Removed Sophos process keys under 'Image File Execution Options'
    26.02.2020 13:56:27, INFO : Removed Sophos process keys under 'AppCompatFlags\Custom - WOW6432'
    26.02.2020 13:56:27, INFO : Removed Sophos process keys under 'Image File Execution Options - WOW6432'
    26.02.2020 13:56:27, INFO : Stopping Sophos System Protection Service ...
    26.02.2020 13:56:27, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:28, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:29, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:30, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:31, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:32, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:33, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:34, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:35, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:36, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:37, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:38, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:39, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:40, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:41, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:42, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:43, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:44, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:45, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:46, WARNING : Could not open service - Sophos System Protection Service, error 1060.
    26.02.2020 13:56:47, WARNING : Skipping stop service - Sophos System Protection Service is not installed.
    26.02.2020 13:56:47, INFO : Stopping Sophos Endpoint Defense Service ...
    26.02.2020 13:56:47, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:48, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:49, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:50, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:51, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:52, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:53, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:54, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:55, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:56, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:57, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:58, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:56:59, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:00, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:01, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:02, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:03, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:04, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:05, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:06, WARNING : Could not open service - Sophos Endpoint Defense Service, error 1060.
    26.02.2020 13:57:07, WARNING : Skipping stop service - Sophos Endpoint Defense Service is not installed.
    26.02.2020 13:57:07, WARNING : Sophos System Protection Service has already been removed from the Service Control Manager.
    26.02.2020 13:57:07, WARNING : Sophos Endpoint Defense Service has already been removed from the Service Control Manager.
    26.02.2020 13:57:07, INFO : Deleting C:\WINDOWS\system32\drivers\SophosEL.sys
    26.02.2020 13:57:07, ERROR : Filesystem error code: 1
    26.02.2020 13:57:07, ERROR : Failed to uninstall: Failed to remove SophosEL.sys from System32 drivers

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