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Error 25010 and 1721 in Sophos Anti-Virus installation

Juanjo Ruiz

When Sophos Anti-Virus is installed on a computer on the network, the message appears:

Error 25010. An error occurred while running the custom action 'WaitUntilFileUnlocked'.

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    Where are you seeing this error?  In which log file? Is it the Sophos AutoUpate component?  I don't see an action in the SAV MSI called this but in the AutoUpdate MSI I do.  For example in my AutoUpdate MSI log I see:

    MSI (s) (14:48) [15:34:51:366]: Executing op: ActionStart(Name=WaitAUAdapterUnlocked,,)
    MSI (s) (14:48) [15:34:51:367]: Executing op: CustomActionSchedule(Action=WaitAUAdapterUnlocked,ActionType=3073,Source=BinaryData,Target=WaitUntilFileUnlocked,CustomActionData=C:\Program Files (x86)\Sophos\AutoUpdate\AUAdapter.dll;30)
    MSI (s) (14:34) [15:34:51:375]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI4D57.tmp, Entrypoint: WaitUntilFileUnlocked

    Can you link the log file?  I think we might need more context.

    Regards,

    Jak

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  • 0

    Where are you seeing this error?  In which log file? Is it the Sophos AutoUpate component?  I don't see an action in the SAV MSI called this but in the AutoUpdate MSI I do.  For example in my AutoUpdate MSI log I see:

    MSI (s) (14:48) [15:34:51:366]: Executing op: ActionStart(Name=WaitAUAdapterUnlocked,,)
    MSI (s) (14:48) [15:34:51:367]: Executing op: CustomActionSchedule(Action=WaitAUAdapterUnlocked,ActionType=3073,Source=BinaryData,Target=WaitUntilFileUnlocked,CustomActionData=C:\Program Files (x86)\Sophos\AutoUpdate\AUAdapter.dll;30)
    MSI (s) (14:34) [15:34:51:375]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI4D57.tmp, Entrypoint: WaitUntilFileUnlocked

    Can you link the log file?  I think we might need more context.

    Regards,

    Jak

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