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Discussions Error 25010 and 1721 in Sophos Anti-Virus installation

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Error 25010 and 1721 in Sophos Anti-Virus installation

Juanjo Ruiz over 5 years ago

When Sophos Anti-Virus is installed on a computer on the network, the message appears:

Error 25010. An error occurred while running the custom action 'WaitUntilFileUnlocked'.

CEO: https://aplicacionparadescargarmusica.top/

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0 jak over 5 years ago

Where are you seeing this error? In which log file? Is it the Sophos AutoUpate component? I don't see an action in the SAV MSI called this but in the AutoUpdate MSI I do. For example in my AutoUpdate MSI log I see:

MSI (s) (14:48) [15:34:51:366]: Executing op: ActionStart(Name=WaitAUAdapterUnlocked,,)
MSI (s) (14:48) [15:34:51:367]: Executing op: CustomActionSchedule(Action=WaitAUAdapterUnlocked,ActionType=3073,Source=BinaryData,Target=WaitUntilFileUnlocked,CustomActionData=C:\Program Files (x86)\Sophos\AutoUpdate\AUAdapter.dll;30)
MSI (s) (14:34) [15:34:51:375]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI4D57.tmp, Entrypoint: WaitUntilFileUnlocked

Can you link the log file? I think we might need more context.

Regards,

Jak
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0 Juanjo Ruiz over 5 years ago in reply to jak

Thanks Jak for your answer,

I have been able to solve it by following these articles:

http://esp.sophos.com/support/knowledgebase/article/27828.html

http://esp.sophos.com/support/knowledgebase/article/36097.html
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