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[Sophos Advisory] Partner Dashboard-When launching PSA Integration page in the partner dashboard it is loading with no mappings.

Jaydeep

Hi Community,

An issue has been identified with the mapping in the Partner Dashboard when accessing the PSA Integration page.

This article has been published to provide more information and will be updated accordingly.



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  • [Update] 22/8/2019

    We would recommend that you refrain from remapping as development continues to work on this issue. We would also ask if you can refrain from making any name changes (until further notice) in your Connectwise application.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

  • [Update] 

    The root cause has been identified and a fix is currently pending deployment to production. We expect this to be deployed in the next 24 hours. The fix should also prevent this issue from occurring again. 

    Regards

    Jaydeep

  • in reply to Jaydeep

    [Update] 12 PM EDT 8/23/19

    The fix has been deployed.

    What about previously lost mappings?

    • Any Partner Dashboard PSA accounts that have not already been manually updated (between the 17th and today the 23rd) will have their previous mappings restored.
    • Any Partners who have manually made changes to their PSA customer/agreement mappings, will not see any changes from their last update.
    • Please contact us if you see any discrepancy with this in your own Partner Dashboard PSA mapping page.

    Regards,

    Jasmin
    Community Support Engineer | Sophos Support
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question use the 'This helped me' link

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