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Discussions [Sophos Advisory] Partner Dashboard-When launching PSA Integration page in the partner dashboard it is loading with no mappings.

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[Sophos Advisory] Partner Dashboard-When launching PSA Integration page in the partner dashboard it is loading with no mappings.

Jaydeep over 5 years ago

Hi Community,

An issue has been identified with the mapping in the Partner Dashboard when accessing the PSA Integration page.

This article has been published to provide more information and will be updated accordingly.

This thread was automatically locked due to age.

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Jaydeep over 5 years ago

[Update]

The root cause has been identified and a fix is currently pending deployment to production. We expect this to be deployed in the next 24 hours. The fix should also prevent this issue from occurring again.
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Jaydeep over 5 years ago

[Update]

The root cause has been identified and a fix is currently pending deployment to production. We expect this to be deployed in the next 24 hours. The fix should also prevent this issue from occurring again.
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Jasmin over 5 years ago in reply to Jaydeep
[Update] 12 PM EDT 8/23/19

The fix has been deployed.

What about previously lost mappings?

Any Partner Dashboard PSA accounts that have not already been manually updated (between the 17th and today the 23rd) will have their previous mappings restored.

Any Partners who have manually made changes to their PSA customer/agreement mappings, will not see any changes from their last update.

Please contact us if you see any discrepancy with this in your own Partner Dashboard PSA mapping page.
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