Temporary error while accessing Sophos Central, please try again

Hi Big_Buck 

Could you please confirm if you are still receiving this error? It might be possible that it was just a temporary timeout error. I have just checked and can access Sophos central dashboard. You can also check the status of Sophos Central service updates here. 

Maybe tomorrow.  Unit is in standby on the shelf.  I wanted to register it prior to return it in its storage box...

Paul Jr

hello,

Service is still down, when trying to register an XG to central, cf attachement.

of course central status is green... https://centralstatus.sophos.com/#!/ 

Just tested.  Same problem here.

Paul Jr

And if you are trying from within Sophos Central:

Paul Jr

It is time to ask THE question.

WAS SOPHOS HACKED  ???

Paul Jr

you crazy...

they don't need to be hacked.. another bug i guess

Awhile back I had a similar issue and it turned out that I had to be using the device registers in my sophos id as primary as my primary firewall.  The HA one should not be set as primary, basically make sure the serial number on sophos id that is set as primary matches the HA deployment you have setup as well.

Also I told them this made no sense since the HA firewall may have to take over in case of hardware failure or some other reason but was told it is how the system works and I really did not want to spend hours making my point.  In the end it has worked great sense!

My setup is not in HA ...  So.

Again, I cannot register from the appliance GUI.  And I cannot register from Sophos Central either.

I’m asking If Sophos was hacked because Sophos Antivirus  was down, registering in Sophos Central too, Sophos community was also hit.  Seems to me that’s a lot at the same time ...

Paul jr