Temporary error while accessing Sophos Central, please try again

Hi Big_Buck 

Apologies for these inconveniences.

Needless to say, the recent community outage that occurred and the ongoing visual anomalies that are actively being investigated by our website team, are completely unrelated and coincidental and were not a result of any "hacks" or malicious actions.

Are you still experiencing registration issues with Sophos Central? If so, I would advise to raise a support case with our team so that further investigation can be performed.

Regards,

I’ve written my post only few hours ago.  So yes the issue is still there.

If I can’t register by the end of the week, I will simply quit using Sophos Central.

Paul Jr

Hi,

prolbem still here... ticket opened #9079994

I'm trying to do my Architect labs and having this same problem! 

Error still there.

Paul Jr

yep, support answer that it's a generic issue under investigation. no delay for resolution..

I ran into this issue last night trying to re-connect to a firewall in Sophos Central, it occurred right after I upgraded to the most recent firmware - SFOS 17.5.7 MR-7 (everything was fine before) - I was on 17.5.4 MR-4-1 previously. After quite a bit of trying, and thinking it might be a late night maintenance window issue, I attempted this morning to find it was still going on. I would roll back to my previous firmware to determine if this would fix it, but my customers are in production. I hope this helps.

Thanks!

I too am having the issue trying to register four firewalls.  Two were registered fine two weeks ago but I needed to change the account to the user instead of my account so I de-registered and tried to register with the new user and got the error.  Tried the original account it was registered with and same error.  The two other firewalls are new and tried to do fresh registration and same error using both my account and the user account.

I am also having this issue.

I am also trying to connect Central to XG firewall with the same "Temporary error while accessing Sophos Central, please try again" error message.